Security Manager

Job Description

Title: Security Manager

Company Name: Hotel Sarina

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• 8 to 9 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor/Honors

• A degree in Criminal Justice, Hospitality Management, or a related field is preferred.

• Certifications such as CPP (Certified Protection Professional) or equivalent credentials are an added advantage.

• 8 to 9 years
• The applicants should have experience in the following business area(s): Hotel

Required Skills & Qualifications

Experience

• Minimum 8–9 years of progressive experience in security management, ideally within the hospitality or luxury hotel sector.

• Demonstrated success in leading a security team and implementing effective training and performance management systems.

Leadership & Communication

• Strong leadership abilities with sound judgment and the capacity to perform calmly and decisively under pressure.

• Excellent communication and interpersonal skills, capable of dealing professionally with guests, colleagues, and external authorities.

Technical Expertise

• Solid knowledge of modern security systems (CCTV, access control, alarms) and emergency response procedures.

• Basic proficiency with MS Office applications and familiarity with security management software.

Problem-Solving

• Strong analytical and problem-solving skills with the ability to identify risks, recommend solutions, and implement preventive measures.

Physical Requirements

• Ability to work rotating shifts, including nights, weekends, and public holidays, to support 24/7 security operations.

Desirable Attributes:

• SC-level security clearance, or the ability to obtain one.

• Experience working in a multicultural environment with sensitivity to diverse guest needs.

The Security Manager will ensure the safety and security of our guests, staff, and hotel property while delivering a world-class level of service. The ideal candidate will have strong leadership skills, extensive security experience, and the ability to manage a team effectively.

Key Duties & Responsibilities

• Oversee the overall security of the hotel premises, including guest areas, back-of-house, outdoor zones, and parking facilities.

• Monitor, maintain, and enhance all security systems—including CCTV, access control, and alarm systems—to ensure uninterrupted protection.

• Conduct regular risk assessments, security inspections, and vulnerability analyses, implementing corrective measures as required.

• Lead, train, mentor, and supervise the hotel’s security team to ensure adherence to safety protocols, guest service standards, and emergency procedures.

• Organize periodic training sessions and drills on fire safety, medical emergencies, evacuation procedures, and crisis response.

• Manage duty schedules and allocate manpower effectively to ensure optimal security coverage, especially during peak periods and special events.

• Serve as the primary point of contact for all security-related incidents and emergencies, ensuring prompt and professional resolution with minimal disruption to hotel operations.

• Prepare detailed incident reports and implement follow-up actions to prevent future occurrences.

• Coordinate with local authorities, including Dhaka Metropolitan Police, Fire Service & Civil Defense, and other relevant agencies during critical situations.

• Ensure a safe and welcoming environment for all guests and employees, responding to concerns with professionalism and discretion.

• Provide VIP and VVIP security support when required, maintaining the confidentiality and service excellence expected in a 5-star environment.

• Implement and oversee loss-prevention strategies to reduce theft, damage, or misuse of hotel property.

• Ensure that all security operations comply with local laws, regulatory requirements, and the hotel’s internal policies.

• Maintain accurate records of security activities, audits, and risk assessments, and prepare regular reports for senior management.

• Assist in preparing and managing the annual security budget, ensuring cost-effective procurement of equipment and services without compromising safety standards.

• Oversee inventory and maintenance of security tools, technology, and uniforms.