Reservation / Front Desk In-Charge (Chuti Resort)

Job Description

Title: Reservation / Front Desk In-Charge (Chuti Resort)

Company Name: Chuti Resort (A Concern of Chuti Group)

Vacancy: 04

Job Location: Gazipur, Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Hotel Management in Rservation Front Office
∎ Training/Trade Course: Hotel Management
∎ Skills Required: Front Desk Management, Hospitality Management, hotel reservation

Experience Requirements:
∎ 2 to 5 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Welcome and greet guests, answer and direct incoming calls
∎ Inform guests of hotel rates and services
∎ Provide a high level of customer service and maintain a high profile in the day to day front office operations.
∎ Ensures that the workplace remains clean and tidy.
∎ Monitor customer satisfaction (Guest Feedback, Social Media Review).
∎ Make and confirm reservations for guests and confirm relevant guest information
∎ Ensure proper room allocation and register and check guests in
∎ Verify guest's payment method, imprint credit cards for authorization
∎ Issue room keys and direct guests to their rooms
∎ Maintain clear and accurate records of guest room bookings
∎ Compute all guest billings, accurately post charges to guest rooms and house accounts
∎ Monitor the front desk and ensure all employees comply with all security procedures for visitors.
∎ Receive and transmit messages for guests and retrieve mail, packages and documents such as faxes for guests
∎ Listen and respond to guest queries and requests both in-person and by phone
∎ Provide accurate information about local attractions and services
∎ Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
∎ Complete and maintain any incident reports, daily activity reports or other reports requested by management
∎ Manage conference room bookings and scheduling
∎ Close guest accounts and check guests out
∎ Monitor visitors to the hotel
∎ Review accounts and charges with guests during the check-out process
∎ Process accurate payment of guest accounts
∎ Inform housekeeping when rooms have been vacated and are ready for cleaning
∎ Ensures you are well presented (uniforms, personal hygiene etc), and also punctual.
∎ Enforces all cash handling, check cashing, and credit policies.
∎ Enforce rules and policies of the resort
∎ Maintain a neat and orderly front desk and reception area
∎ Demonstrates strong persuasive and negotiation skills.
∎ Works well with a variety of different individuals

Additional Requirements:
∎ Age at least 25 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Profit share
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Service Charge.
∎ Three (03) times meal.
∎ Accommodation.

Job Source: Online Job Posting.

Application Deadline: 30 Nov 2022

Company Information:
∎ 24 Nov 2022
∎ Chuti Resort (A Concern of Chuti Group)
∎ Address : Level-2/B, House-91, Road-04, Block-B, Banani, Dhaka-1213.
∎ Web : chuticoxbazar

Category: Hospitality/ Travel/ Tourism



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