Reservation Executive

Job Description

Title: Reservation Executive

Company Name: A Reputed Group

Vacancy: --

Age: 28 to 36 years

Job Location: Moulvibazar

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Resort

• Bachelor of Commerce (BCom) in Hospitality Management

• Bachelor / Masters preferred in Hospitality Management

• Advanced Degree or PGD in Tarvel, Tourism and Hospitality Management will be an added advantage

• At least 3 years
• The applicants should have experience in the following business area(s): Resort

• Age 28 to 36 years

• Proficiency in Microsoft Office applications

• Experience Requirements:

• At least 3-years practical experience with any reputed resort / hotel / hospitality services

• Strong record maintaining and record organizing skills for information analysis

• Ability to work independently with minimum supervision

• Should have excellent communication skills

A reputed group is looking for the following personnel to join with its brand new 3 star rated resort (Paragon Hotel and Resort Limited) at Sreemangal, Moulvi Bazar with immediate appointment.

Report To: Head of Operations / General Manager

Job Responsibilities:

• Maintain continuous coordination among Front Office, House Keeping and Sales Team
• Handling guest inquiries, booking accommodations and process reservations
• Manage and report on all reservation cancellations, modifications and on no-shows
• Confirm reservations and send confirmations to guests, pre-arrival follow-up with guest
• Respond inquiries via phone, email or other online booking platforms
• Respond to customer questions and complains and resolving issues promptly
• Provide regular reports to management on customers complains, suggestions and reviews
• Ensure proper steps are taken at reservations stage to maximize room occupancy
• Execute any other task as assigned by the superior

• Salary:

• As per company HR policy

• Compensation & Other Benefits:

• Mobile bill

• Free Food Facilities at site

• Share of Service Charges

• 02 Festival Bonus

• Free Shared Accommodation at Company`s Dormitory

• Uniform

• Other Facilities as per company policy