Receptionist - Residential Hotel

• Bachelor/Honors

• Age 30 to 49 years
• Only Male

Must have practical working knowledge of:
- MS Word: Document preparation and formatting.
- MS Excel: Data entry, maintaining records, and preparing reports.
- MS PowerPoint: Creating and editing presentations.

- Good communication skills in both Bengali and English.
- Basic computer and internet browsing skills.Professional attitude, smart appearance, and friendly behavior.
- Good organizational and multitasking abilities.
- Honest, punctual, responsible, and guest-oriented.
- Ability to work independently and handle multiple responsibilities.

Dreamy Hotel is looking for a smart, friendly, and customer-focused Receptionist to join our Front Office team. The selected candidate will be responsible for welcoming guests, managing check-in/check-out, handling reservations, responding to guest inquiries, and ensuring excellent guest service throughout their stay.

Welcome and greet guests in a professional and courteous manner.

• Handle guest check-in and check-out procedures efficiently.

• Manage room reservations, cancellations, and guest requests.

• Answer telephone calls, emails, and guest inquiries.

• Provide information about hotel facilities, services, room rates, and policies.

• Maintain accurate guest records and front-office documentation.

• Coordinate with housekeeping and other departments regarding room status and guest requirements.

• Receive and properly handle guest complaints or concerns.

• Maintain a clean, organized, and professional reception area.

• Handle payments, invoices, and basic front-desk financial transactions when required.

• Maintain guest confidentiality and follow hotel security procedures.

• Perform other front-office duties assigned by management.