Title: Receptionist
Company Name: Indira IVF Bangladesh Ltd
Vacancy: --
Age: At most 32 years
Job Location: Dhaka
Salary: Tk. 25000 - 30000 (Monthly)
Experience:
▪ Ensure all appointments sent in system are confirmed with an outcall to invite patients for Centre visit
▪ Ensure appointments confirmed are in line with Center head availability
▪ Manage calls, receive & pass on relevant messages to the concerned personnel
▪ Address patient grievances & communicate the same to PX team and CH when needed
▪ Monitor online reviews & communicate negative feedback to PX team and CH
▪ Handle MIS on a daily basis & report to the concerned authority as and when needed
▪ Ensure Front Office is always a clean & safe environment, manage equipment and adhere to SOPs & other company norms with integrity towards all stakeholders
▪ Participate and contribute in quality improvement initiatives to ensure better performance and achieve business objectives