Receptionist (Front Desk)

Job Description

Title: Receptionist (Front Desk)

Company Name: Pulp Dental Hospital, Dhaka

Vacancy: 2

Age: 18 to 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Clinic, Healthcare Startup
• Freshers are also encouraged to apply.

• SSC

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Clinic, Healthcare Startup
• Freshers are also encouraged to apply.

• Age 18 to 25 years
• Only Female

Job Context: Responsible for front desk operations, greeting patients, handling calls, scheduling appointments, and maintaining reception area.

Job Responsibilities:

• Core Responsibilities

  • Greet patients and visitors warmly, ensuring a courteous and professional first impression.

  • Manage patient check-in and check-out procedures efficiently.

  • Answer incoming calls, direct them appropriately, and handle basic inquiries.

  • Schedule appointments and maintain the front desk calendar.

  • Verify patient information, update records, and assist with registration forms.

  • Coordinate with medical staff to ensure smooth patient flow and timely service.

  • Maintain confidentiality of patient data in compliance with hospital policies.

  Administrative & Support Duties

  • Handle incoming and outgoing correspondence, including emails and courier packages.

  • Monitor waiting area cleanliness and ensure a welcoming environment.

  • Assist with billing inquiries and guide patients on payment procedures.

  • Manage inventory of front desk supplies and request replenishments as needed.

  • Support emergency protocols by notifying relevant departments promptly.

  Communication & Coordination

  • Liaise between patients, doctors, and departments to relay accurate information.

  • Provide directions and general assistance to visitors within the hospital premises.

  • Address patient concerns with empathy and escalate issues when necessary.

As per company policy (festival bonus, leave, health benefit)