Operations Manager

Job Description

Title: Operations Manager

Company Name: Zara Zaman Technology Ltd.

Vacancy: --

Age: 28 to 40 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service

Published: 3 Jun 2025

Education:
∎ Bachelor of Business Administration (BBA), Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc) in Computer Science & Engineering

Requirements:

Additional Requirements:
∎ Age 28 to 40 years
∎ Excellent written and verbal communication skills.
∎ Proficiency in Microsoft Office (Word, Excel, PowerPoint).
∎ Strong organizational and time-management skills.
∎ Ability to work under pressure and meet strict deadlines.
∎ Performing other relevant tasks as assigned by the management from time to time.
∎ Departmental administration & operations management.

Responsibilities & Context:
∎ Responsibilities of an Operations Manager include overseeing daily operations aligned with the process and agreed SLA, Develop and optimizing processes to improve efficiency, ensuring efficient resource management and supporting cross-functional collaboration.
∎ Operational Strategy & Planning
∎ Develop and implement operational policies and procedures aligned with company goals.
∎ Support strategic planning and help align operational efforts with business objectives.
∎ Monitoring and Maintenance
∎ Monitor engineers’ day to day support calls and activities, system performance and reporting and identifying areas for improvement and share with director operations.
∎ ·Monitor each calls/ticket in the system and work with exception if any and escalate to take immediate action for the particular ticket/call.
∎ Reporting and Escalation
∎ Prepare following reports and escalate to director operations and top management as required:
∎ Daily call list and highlight if there is any unusual support/delay in problem resolution.
∎ Generate Recurring Call report and liaison with monitoring team to identify the root cause and take initiative to resolve the call urgently.
∎ Discuss/escalate with senior engineers and report to director Technology operations and Director Operations.
∎ Generate Spare parts usage report and share with management.
∎ Generate Engineer wise call report and share with management with the highlights.
∎ Review client’s escalation email and reply with the update immediately; take appropriate action to resolve the respective call(s).
∎ In-house Service Meeting
∎ Schedule weekly service meeting, inform the attendees and arrange necessary link to share with the stakeholder.
∎ Prepare meeting pack/meeting presentation with necessary data and update to discuss in the meeting.
∎ Prepare meeting minutes and follow up the meeting decision/action points till the completion.
∎ Customer & Client Support Oversight
∎ Ensure customer service and technical support teams meet service-level goals.
∎ Work on resolving escalated client issues from an operational standpoint.
∎ Improve operational processes based on customer feedback.
∎ Schedule client service meeting with respective units of the client & circulate the meeting minutes.
∎ Discuss with relevant support engineer, senior engineers and relevant account manager before going to attend the meeting.
∎ Follow up the agreed points/action of the meeting.
∎ Follow up with the respective team/support engineer for the dispute update and pending problems’ timely and effective solutions.
∎ Inventory Management
∎ Work with inventory management team and generate reports from the system and share with respective team.
∎ Prepare list and forecast upcoming spare parts requirement and share with business and accounts for necessary orders and procurement.
∎ Physical review of inventory and tally with the system data.
∎ Cross-functional Coordination
∎ Facilitate collaboration between departments (e.g., engineering, sales, finance, customer support).
∎ Act as a liaison between upper management and different teams to ensure clear communication.
∎ Help integrate new tools or technologies into operations seamlessly.
∎ Foster a performance-driven and collaborative culture.
∎ Look for the Continuous Improvement
∎ Staying up-to-date with the latest calls and issues raised form clients/Banks and identifying opportunities to improve the overall operations.

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance
∎ Festival bonus and other benefits will be determined according to the company policy

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Read Before Apply:

Company Information:
∎ Zara Zaman Technology Ltd.
∎ Venture Tower(7th Floor), 3 Bir Uttam, A.K Khandakar Road,Mohakhali C/A,Dhaka-1212
∎ Zara Zaman Technology Ltd. (ZZTL) is one of the most trusted and renowned Technical solution provider in its domain, committed to providing impressive services in line with the latest technological trends. ZZTL has supported in enhancing the corporate image and branding of some of the most elite corporate organizations in Bangladesh. Customer service, high-quality and state of the art technology are given utmost priority, at here.

Address::
∎ Venture Tower(7th Floor), 3 Bir Uttam, A.K Khandakar Road,Mohakhali C/A,Dhaka-1212
∎ Zara Zaman Technology Ltd. (ZZTL) is one of the most trusted and renowned Technical solution provider in its domain, committed to providing impressive services in line with the latest technological trends. ZZTL has supported in enhancing the corporate image and branding of some of the most elite corporate organizations in Bangladesh. Customer service, high-quality and state of the art technology are given utmost priority, at here.

Application Deadline: 30 Jun 2025

Category: IT/Telecommunication