Operations Manager
Job Description
Title: Operations Manager
Company Name: Seagull Hotels Ltd.
Vacancy: 01
Job Location: Cox's Bazar
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Excellent communication, Leadership, Public Relation
Experience Requirements:
∎ 8 to 10 year(s)
Job Responsibilities:
∎ Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
∎ Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
∎ Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
∎ Work alongside all HODs to ensure the smooth running of the day-to-day operations.
∎ Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
∎ Duties for the General Manager in his absence and at various meetings & events.
∎ Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
∎ Ensure consistent implementation and review of SOPs throughout all Departments.
∎ be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
∎ Monitor the hotel functions book and familiarize you with all updates & amendments.
∎ Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
∎ Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.
∎ Carry out Duty Management shifts as required.
∎ Conduct regular fire walks and Health & Safety audits.
∎ Promote a positive employee relations culture through effective communication and regular team meetings.
∎ Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
∎ Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
Additional Requirements:
∎ Age 40 to 50 years
∎ Both males and females are allowed to apply
∎ Candidate must have to excellent knowledge about NICE Hotel management software.
∎ Speaking and Writing English is must.
∎ Proven working experience in a front office handling receptionist responsibility.
∎ Proficient with Microsoft Office Suite.
∎ Professional appearance.
∎ Ability to be resourceful and proactive in dealing with issues that may arise.
∎ Ability to organize multitasks, prioritize and work under pressure.
∎ Should be able to operate Computer, telephone/Fax, email, Electronic payment gadgets.
∎ Should be able to communicate and work with foreigners.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance,
∎ Lunch Facilities: Full Subsidize
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Aug 2023
Company Information:
∎ 3 Aug 2023
∎ Seagull Hotels Ltd.
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 15th Aug 2023
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