Multipurpose Volunteer Supervisor

Job Description

Title: Multipurpose Volunteer Supervisor

Company Name: Society for Health Extension and Development (SHED)

Vacancy: --

Age: At most 35 years

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): NGO

Bachelor’s degree in Social Sciences, Development Studies, Communication, or related field

• At least 2 years
• The applicants should have experience in the following business area(s): NGO

• Age At most 35 years

Experience

 Minimum 2 years of experience in working Rohingya camps, including Bhasanchar

 Experience in Rohingya response, AAP, or CFRM systems preferred

 Experience in supervising field staff in Rohingya response is an advantage

Skills & Competencies

 Strong supervisory and leadership skills

 Excellent communication and facilitation abilities

 Good reporting and basic data management skills

 Strong understanding of SBC approaches and accountability mechanisms (AAP/CFRM)

 Ability to manage diverse community groups sensitively

 Problem-solving and conflict resolution skills

Core Competencies

 Strong supervisory and leadership skills

 Excellent communication and facilitation abilities

 Good reporting and basic data management skills

 Strong understanding of SBC approaches and accountability mechanisms (AAP/CFRM)

 Ability to manage diverse community groups sensitively

 Problem-solving and conflict resolution skills

Deliverables

 Strong supervisory and leadership skills

 Excellent communication and facilitation abilities

 Good reporting and basic data management skills.

 Strong understanding of SBC approaches and accountability mechanisms (AAP/CFRM)

 Ability to manage diverse community groups sensitively

 Problem-solving and conflict resolution skills.

Job Purpose:

The Multipurpose Volunteer Supervisor (MPVS) is responsible for supervising, guiding, and monitoring Multipurpose Volunteers (MPVs) to ensure effective community engagement, promotion of the Family Package of Key Behaviours, and awareness of the Digital Community Feedback and Redressal Mechanism (CFRM). The MPVS ensures quality implementation of IPC sessions, household visits, community platform meetings, safeguarding compliance, and accurate reporting in line with UNICEF SBC standards and organizational guidelines.

Key Responsibilities with Engagement Percentage:

Total Engagement: 100% (Field & Supervisory Based): Supervision & Capacity Building of MPVs (40%), Community Engagement Oversight & Quality Assurance (25%), Digital CFRM & AAP Oversight (15%), Monitoring, Reporting & Documentation (15%) and Coordination & Safeguarding Compliance (5%)

A. Supervision & Capacity Building – 40%

 Supervise, mentor, and provide technical guidance to assigned MPVs

 Develop and monitor monthly micro-plans for MPVs

 Conduct regular field visits to observe IPC sessions, household visits, and community meetings

 Provide on-the-job coaching and supportive supervision

 Identify capacity gaps and recommend refresher training

 Ensure MPVs meet assigned targets and performance standards

B. Community Engagement Oversight & Quality Assurance – 25%

 Ensure effective implementation of community platform meetings (Adolescent, Father, Mother, Religious and Community Leaders groups)

 Monitor the quality and accuracy of SBC messaging related to health, nutrition, hygiene, child protection, DRR, and emergency preparedness

 Ensure the promotion of the Family Package of Key Behaviours aligns with approved SBC materials

 Support organization of community events, campaigns, and awareness sessions

 Ensure inclusion and participation of vulnerable and marginalized groups

C. Digital CFRM & AAP Oversight – 15%

 Ensure MPVs effectively promote awareness of the Call Centre and Digital CFRM system.

 Monitor the accuracy of information shared regarding hotline numbers and feedback mechanisms.

 Support safe and confidential referral of complaints and sensitive cases.

 Promote accountability, transparency, and community trust in feedback systems.

 Coordinate with CFRM Officer to address recurring community concerns.

D. Monitoring, Reporting & Documentation – 15%

 Review and verify MPVs’ daily and weekly activity reports

 Support to compile and submit consolidated reports to the Information Officer (IO)/Community Engagement and Capacity Development Officer

 Track performance indicators and behavioural adoption progress

 Document challenges, lessons learned, and best practices

 Ensure timely reporting of emerging risks or community issues

E. Coordination & Safeguarding Compliance – 5%

 Ensure MPVs adhere to safeguarding, PSEA, child protection, and GBV referral protocols

 Immediately report sensitive cases or protection concerns to the supervisor through appropriate channels

 Maintain coordination with camp authorities, community leaders, and sector partners

 Ensure compliance with organizational Code of Conduct and ESRM guidelines

As per Organization/project provision