Live Chat Agent (English-Speaking, International Client)

Job Description

Title: Live Chat Agent (English-Speaking, International Client)

Company Name: Talibrate

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Tk. 35000 - 60000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm,Call Center

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm,Call Center

Location: Dhaka
Employment Type: Full-time (Late Night Shift)
Salary: Competitive (based on experience)

**Please submit a short introductory Video Recording (in English) with your application**

About the Role

We are seeking a highly motivated and fluent English-speaking Live Chat Agent to support the customer service operations of a leading U.S.-based digital marketing company. This is a critical frontline role where you’ll engage website visitors through real-time chat, answer questions, capture lead information, and deliver an exceptional customer experience across a wide range of client industries including real estate and senior living.

Key Responsibilities

• Respond to live chat inquiries across multiple websites with clarity, speed, and professionalism

• Use pre-written scripts, client websites, and personalized messaging to communicate effectively

• Handle up to 5 simultaneous conversations while maintaining quality and accuracy

• Accurately gather and record visitor information and chat details

• Follow conversation tagging protocols and escalate sensitive issues per established guidelines

• Participate in training sessions and team meetings to stay aligned with process and performance goals

• Uphold customer satisfaction, typing speed, and communication KPIs

• Comply with all applicable data privacy and security requirements

What We’re Looking For

• Minimum 5 years of experience in customer support, live chat, or call center roles

• Excellent written English (grammar, spelling, sentence structure must be near-native)

• Strong typing speed (minimum 40 WPM, ideally 50+) with high accuracy

• Ability to multitask and handle multiple chats without compromising quality

• High reading comprehension and ability to follow scripts and structured responses

• Familiarity with chat platforms and CRM tools preferred

• Ability to work U.S. Pacific Time hours during training (9 AM–5 PM PDT), with flexibility for shift changes afterward

• Quiet workspace, stable internet, power backup, and dual-monitor setup strongly preferred

• IELTS score of 7.0+ (optional but a strong plus)

• Must be professional, empathetic, and quick to learn new systems

What We Offer

• Competitive compensation based on experience

• Opportunity to work with a growing international client

• Exposure to global customer service standards

• Long-term career growth based on performance and business needs

Additional Notes

• Initial training (1–2 weeks) will be conducted over Zoom with the U.S.-based team

• This is a night shift role aligned with U.S. time zones

• You must have a strong command of English and be ready to demonstrate it in testing and interviews