Junior Associate (Customer Support)
Job Description
Title: Junior Associate (Customer Support)
Company Name: Qormotho Limited
Vacancy: 6
Age: 18 to 28 years
Location: Dhaka (GULSHAN 1, Niketan)
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, BPO/ Data Entry Firm
Published: 28 Apr 2024
Requirements:
Additional Requirements:
∎ Age 18 to 28 years
∎ Able to Work on Roster Shift and on National Holidays (including Eid)
∎ Hardworking, Talented, Focused, Attentive to Details, Communicative, Positive & Flexible Personality, Tech Savvy, Good Typing & Computer Operating Skills is what we look for in a Candidate
∎ Freshers are encouraged to apply; Experienced candidates between 1 to 2 year(s) will be advantageous
∎ Applicants should have experience in the following industries: BPO/ Software Companies/ Call Center
Responsibilities & Context:
∎ Administration of Onboarding Process
∎ Handle Client Inquiries on CRM Platforms
∎ Manage Customer Support Email Inbox
∎ Respond on Chat Box to Clients & Workers
∎ Review Compliance Documentation of Workers
∎ Working Shifts are the following:
∎ a) Work from Office for Shift-1: 5:00 AM to 2:00 PM
∎ b) Work from Office for Shift-2: 1:00 PM to 10:00 PM
∎ c) Work from Home for Shift-3: 9:00 PM to 6:00 AM
∎
∎ What You Will Do (Job Description)
∎ In this role, you will be responsible for overall success of Customer Support Function of Foreign Client:
∎ Administration of Onboarding Process
∎ Handle Client Inquiries on CRM Platforms
∎ Manage Customer Support Email Inbox
∎ Respond on Chat Box to Clients & Workers
∎ Review Compliance Documentation of Workers
∎
Skills & Expertise:
Compensation & Other Benefits:
∎ Provident fund
∎ Salary Review: Yearly
∎ What Do We Offer (Salary & Other Benefits)
∎ An award-winning workplace with rewarding learning experience working directly for foreign clients
∎ Starting Salary is BDT 15,000 for freshers with no experience; Experienced candidates will be considered for suitable salary as per negotiation (based on qualification and experience)
∎ Probation period is minimum 3 months and salary will subject to review after the probation period
∎ Other Benefits: Annual Performance Review, Office to Home Commute, 14 Days Annual Leave, Employee Engagement Events
∎
Employment Status: Full Time
Job Location: Dhaka (GULSHAN 1, Niketan)
Company Information:
∎ Qormotho Limited
∎ House-19, Road-13, Block- G, Niketon, Gulshan-1
∎ www.qormotho.com
∎ Qormotho Limited is a technology company founded by Bangladeshi entrepreneurs in 2020. Originally founded as a business process outsourcing project in 2018, the co-founders thrived into forming a customer centric team of professionals who are serving their clients, worldwide.
In Bengali language, being qormotho means being hard working. The team at Qormotho upholds this attribute — everyday. We are qormotho. #weareqormotho
At Qormotho, we envision the consistent advancement of the global economy and humanity. Our mission is to embrace technology to provide world class services and solutions to the business community and society
Address::
∎ House-19, Road-13, Block- G, Niketon, Gulshan-1
∎ www.qormotho.com
∎ Qormotho Limited is a technology company founded by Bangladeshi entrepreneurs in 2020. Originally founded as a business process outsourcing project in 2018, the co-founders thrived into forming a customer centric team of professionals who are serving their clients, worldwide.In Bengali language, being qormotho means being hard working. The team at Qormotho upholds this attribute — everyday. We are qormotho. #weareqormothoAt Qormotho, we envision the consistent advancement of the global economy and humanity. Our mission is to embrace technology to provide world class services and solutions to the business community and society
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 May 2024
Category: Data Entry/Operator/BPO
Source: bdjobs.com
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