Job Description
Title: Jr. Engineer/Engineer (Remote Support - Helpdesk)
Company Name: Race Online Limited
Vacancy: 08
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Telecommunication, ISP, Group of Companies
∎ Freshers are also encouraged to apply.
Published: 9 Mar 2025
Education:
∎ Bachelor of Science (BSc), Diploma in Engineering
Requirements:
Responsibilities & Context:
∎ Partner network & related end user’s service
∎ Receiving customer complaint and taking action to resolve.
∎ Escalate any unsolved issue and follow up & Maintain the ticketing system and other troubleshooting tools.
∎ Ensure the SLA.
∎ Ensure the monitoring system.
∎ Documentation & reporting.
∎ Ensure uninterrupted service.
∎ Partner network & related end user’s service
∎ Receiving customer complaint and taking action to resolve.
∎ Escalate any unsolved issue and follow up & Maintain the ticketing system and other troubleshooting tools.
∎ Ensure the SLA.
∎ Ensure the monitoring system.
∎ Documentation & reporting.
∎ Ensure uninterrupted service.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Race Online Limited
∎ Impetus Center, 5th Floor (North Side), 242/B Tejgaon - Gulshan Link Road,Tejgaon I/A
Address::
∎ Impetus Center, 5th Floor (North Side), 242/B Tejgaon - Gulshan Link Road,Tejgaon I/A
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 11 Mar 2025
Category: IT/Telecommunication
