Jr. Engineer / Engineer - Customer support & Helpdesk

Job Description

Title: Jr. Engineer / Engineer - Customer support & Helpdesk

Company Name: Race Online Limited

Vacancy: 10

Age: Na

Job Location: Dhaka (Tejgaon Industrial Area)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): ISP, Group of Companies
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Information Technology
• Bachelor of Science (BSc) in Computer Science & Engineering
• Diploma in Engineering in Information Technology
• Diploma in Engineering in Computer Science & Engineering

• 1 to 2 years
• The applicants should have experience in the following business area(s): ISP, Group of Companies
• Freshers are also encouraged to apply.

• Good in operating system and related software.

• Hands-on experience with computer hardware, applications, LAN and troubleshooting.

• Excellent verbal and written communication skills.

• Self-starter, self-motivated, independent, and proactive.

• Able to work under pressure.

• Completed the certification course related to CCNA/MTCA, will get priority

• Incoming call attend and providing all type of service

• Abounded call outbound back ensured

• Other offline source complaint/query attending

• External communication/follow-up for escalated issue

• Operation on ticketing system

• Daily Report checking / Work on complaint root causes

• Area survey outbound call

• Training for improvement

• Ensure the SLA

• Mobile bill,Provident fund,Weekly 2 holidays
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2