Jr. Engineer / Engineer - Customer support & Helpdesk
Job Description
Title: Jr. Engineer / Engineer - Customer support & Helpdesk
Company Name: Race Online Limited
Vacancy: 10
Age: Na
Job Location: Dhaka (Tejgaon Industrial Area)
Salary: Negotiable
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): ISP, Group of Companies
- Freshers are also encouraged to apply.
Published: 2025-11-25
Application Deadline: 2025-12-25
Education:
- Bachelor of Science (BSc) in Information Technology
- Bachelor of Science (BSc) in Computer Science & Engineering
- Diploma in Engineering in Information Technology
- Diploma in Engineering in Computer Science & Engineering
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): ISP, Group of Companies
- Freshers are also encouraged to apply.
Skills Required:
Additional Requirements:
Good in operating system and related software.
Hands-on experience with computer hardware, applications, LAN and troubleshooting.
Excellent verbal and written communication skills.
Self-starter, self-motivated, independent, and proactive.
Able to work under pressure.
Completed the certification course related to CCNA/MTCA, will get priority
Responsibilities & Context:
Incoming call attend and providing all type of service
Abounded call outbound back ensured
Other offline source complaint/query attending
External communication/follow-up for escalated issue
Operation on ticketing system
Daily Report checking / Work on complaint root causes
Area survey outbound call
Training for improvement
Ensure the SLA
Job Other Benifits:
- Mobile bill,Provident fund,Weekly 2 holidays
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| American International University Bangladesh (AIUB) | 4.66% |
| Daffodil International University (DIU) | 4.11% |
| Dhaka International University | 3.29% |
| Northern University Bangladesh | 2.74% |
| Green University of Bangladesh | 2.47% |
| World University of Bangladesh | 2.47% |
| UTTARA UNIVERSITY | 2.47% |
| University of South Asia | 1.92% |
| International Islamic University Chittagong | 1.64% |
| North South University | 1.64% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 83.01% |
| 31-35 | 12.33% |
| 36-40 | 2.74% |
| 40+ | 0.82% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 45.75% |
| 20K-30K | 40.55% |
| 30K-40K | 10.14% |
| 40K-50K | 3.01% |
| 50K+ | 0.55% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 37.26% |
| 0.1 - 1 years | 11.51% |
| 1.1 - 3 years | 26.85% |
| 3.1 - 5 years | 11.78% |
| 5+ years | 12.60% |
