Housekeeping Room Attendant

• Age 22 to 32 years

AREAS OF RESPONSIBILITY

Creates guest satisfaction and exceeds expectations by providing the service brand behaviour and genuine hospitality.

• Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom

• Empty all trash containers and replace with fresh liners

• Restock useable items in guest rooms or suites, i.e., soap, towels, paper items

• Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware

• Clean and vacuum exterior entry and hallways

• Keep linen closets and supply areas clean and organized

• Ensure guest laundry and dry-cleaning orders are attended to promptly

• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs

• Promptly handles guest complaints or requests and refers to supervisor if unable to handle

• Ensures that all rooms or suites are secured upon leaving the guest room or suite

• Business class attendant will responsible for as a rooms self inspector if needed.

• Business class attendant will plan special cleaning of the rooms and implement within his/her assigned section.

• Special cleaning service to provide to the VIP guests prior and during their stay.    

Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to Hotel policies and procedures

• Attends work on time as scheduled

• Follows hotel grooming and dress standards

• Follows safety and security rules and procedures

• Knows and follows safety procedures concerning blood-borne pathogens

• Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance   

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

At all times projects a favourable image of the Hotel to the public

• Competitive Salary Package

• Annual Salary Review

• 3 Festival Bonus

• Provident Fund

• Compensation as per Applicable Labour Law

• Group Insurance Benefits

• Fully Subsidized Duty Meals

• Uniform

• Leave Benefits as per Applicable Labour Law

• Annual Incentive Bonus (Based on business and individual performance)

• Opportunity to work in an international hospitality environment

• Professional learning and career development opportunities

• A supportive and diverse workplace culture