Bell Person (Front Office)

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• HSC
• Diploma in Hotel Management

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Age 22 to 32 years

• High school diploma or equivalent educational qualification.

• Excellent communication skills

• Good command of English; knowledge of additional languages will be an advantage.

• Well-groomed, presentable, and professional in appearance.

• Good knowledge of hotel facilities, services, room types, and local attractions.

• Ability to work in shifts, including weekends and public holidays.

• Physically fit and capable of lifting and carrying guest luggage.

• Able to collaborate effectively with hotel employees and managers.

AREAS OF RESPONSIBILITY

Greets and escorts guests upon arrival and during check-out process

• Assists all arriving and departing guests.

• Ensure a smooth flow of traffic in front of the hotel.

• Unload and load luggage from vehicles when required.  Check taxis and guest vehicles for any luggage left behind.

• Welcomes guest and assists with baggage to the front desk

• Escorts guests to their room; places baggage in the room

• Inspects guest room for order and adequate supplies and describes amenities to guest

• Leaves guest with room key and welcome card

• Assists guests with their luggage throughout their stay

• Stores luggage and issues claim checks as requested

• Facilitate prompt customer check-out by assisting with guest luggage from room when requested.

• Arranges taxis for guests when required.

• Always have an umbrella accessible to assist guests to and from the entrance and their vehicle when required.

• Promotes the hotel by inviting guests to come again.

Assists guests throughout their stay

• Provide courteous and prompt service to guest requests and enquiries.

• Keep up to date with any changes to facilities within the hotel

• Provide guests with a vast knowledge of city attractions and activities.

• Promotes the hotel and area services and attractions

• Responds to customer inquiries for information

• Arranges for local ground transportation

• Delivers phone messages, mail or packages, faxes, flowers, etc. to guest rooms

• Collects and returns outgoing laundry and dry cleaning

• Pages customers in lobby or other areas of hotel as needed

Maintains the upkeep and appearance of the hotel lobby and entrance

• Maintains the upkeep and appearance of the hotel lobby and entrance, performing light cleaning as required.

• Maintains newspaper stands.

• Replaces promotional items as needed.

• Perform other duties as required by Chief Concierge, Executive Assistant Manager or any other duty managers.

Contributes to the overall security of the hotel by reporting unusual occurrences to security:

• Reports entrance of unauthorised, undesirable or suspicious people to Manager on Duty.

• Notifies security of potential security problems with customers.

• Turns lost articles to ‘Lost Property’.

• Exhibits knowledge of all hotel emergency procedures.

• Keeps entrance clear of cars.

• Reports burnt out lights and dysfunctional elevators to Engineering.

• Ensure hotel vehicles are well maintained.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

• Attends work on time and as scheduled.

• Follows hotel grooming, hygiene and dress standards.

• Minimise safety hazards by following all safety rules and procedures.

• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

• Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

• At all time projects a favourable image of the hotel to the public.

• Competitive Salary Package

• Annual Salary Review

• 3 Festival Bonus

• Provident Fund

• Compensation as per Applicable Labour Law

• Group Insurance Benefits

• Fully Subsidized Duty Meals

• Uniform

• Leave Benefits as per Applicable Labour Law

• Annual Incentive Bonus (Based on business and individual performance)

• Opportunity to work in an international hospitality environment

• Professional learning and career development opportunities

• A supportive and diverse workplace culture