Chief Steward (F&B Production)

• At least 5 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Diploma in Hotel Management
• Bachelor/Honors

• At least 5 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Age 35 to 45 years

• Minimum 3 years management experience in full service stewarding operations

• 5 years’ experience in hotel food and beverage

• High school diploma required, bachelor’s degree in hospitality preferred

• Excellent oral and written communication skills in Bengali and English

• Collaborate effectively with hotel employees and managers to ensure teamwork

• Able to resolve conflicts guests, supervisor and employee

• Ability to multitask and work well under pressure

• Basic computer skills in MS Office, reservation systems, and point of sales systems

AREAS OF RESPONSIBILITY

Assists in the development and implementation of business strategies for the hotel which are aligned with the Carlson overall mission, vision, values, and strategies

• Establishes rotating cleaning calendar for special cleaning projects and manages staff to clean accordingly

• Assists executive committee in establishing stewarding budget

• Maintains controls to guard against theft and waste

Ensures smooth operation of kitchen department

• Directs cleaning of floors and work surfaces daily

• Properly staffs stewarding to forecasted department business to ensure coverage while minimizing cost

• Trains staff on use of dishwashing and other cleaning equipment and processes

• Ensures trash is removed promptly

Maintains supplies and equipment for cafeteria and Food and Beverage Department

• Maintains levels of stewarding stock, makes requisitions and obtains approval as needed

• Assures proper distribution and storage of supplies

• Monitors supply of clean dishware, glassware, pots and pans

• Takes steps to ensure kitchen and restaurant have needed supplies

• Checks cleaning equipment daily and reports any problems to maintenance department for repair

• Researches new products and supplies and works with vendors to test and make recommendations to management

• Prevents insects and mold by maintaining cleanliness of prone areas and taking steps to correct when necessary

Develops and implements strategies and practices which support employee engagement

• Recruits and selects qualified candidates

• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

• Communicates employee performance expectations and on-going feedback

• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

• Attends work on time as scheduled

• Follows hotel grooming and hygiene standards

• Minimises safety hazards by following all safety rules and procedures

• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

• Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate

• At all time projects a favourable image of Brand to the public

• Competitive Salary Package

• Annual Salary Review

• 3 Festival Bonus

• Provident Fund

• Compensation as per Applicable Labour Law

• Group Insurance Benefits

• Fully Subsidized Duty Meals

• Uniform

• Leave Benefits as per Applicable Labour Law

• Annual Incentive Bonus (Based on business and individual performance)

• Opportunity to work in an international hospitality environment

• Professional learning and career development opportunities

• A supportive and diverse workplace culture