Hearing Aid Support Cell In-Charge

Job Description

Title: Hearing Aid Support Cell In-Charge

Company Name: Society for Assistance to Hearing Impaired Children (SAHIC)

Vacancy: 1

Age: Na

Job Location: Dhaka (Mohakhali)

Salary: --

Experience:

• At least 2 years

• Diploma in Engineering in Biomedical Technology
• Diploma in Electrical in Electrical
• Diploma in Electronics

• Diploma in Biomedical Technology, or a related field/Electrical/Electronics Engineer.

• At least 2 years

• Minimum 02 years of practical experience in hearing aid fitting, servicing, or support.
• In-depth understanding of digital and analog hearing aids, assistive devices, and related tools.
• Strong organizational and inventory management skills.
• Excellent communication and interpersonal skills for counseling and team collaboration.
• Proficiency in Microsoft Office and basic data management.
• High level of integrity, attention to detail, and problem-solving abilities.
• Willingness to work closely with children and individuals with hearing disabilities.

Society for Assistance to Hearing Impaired Children (SAHIC) is a voluntary non-government organization established in February 1987 and registered with the Department of Social Services, Directorate General of Social Welfare, and NGO Affairs Bureau, Government of the People’s Republic of Bangladesh, with the aim and objectives of prevention, early detection, and rehabilitation of hearing impaired children, along with treatment of general people's ear, nose, and throat diseases.

Job Location: SAHIC, Mohakhali, Dhaka 1212, Bangladesh

About the role:

The Hearing Aid Support Cell In-Charge will be responsible for overseeing all operations related to the hearing aid service unit of SAHIC. This includes ensuring proper hearing aid fitting, maintenance, repairs, inventory management, and counseling services for patients and families. The role demands a hands-on professional with strong technical knowledge of hearing devices and excellent service coordination skills. The position is vital to ensuring effective auditory rehabilitation and maximizing patient outcomes.

Brief description of key responsibilities:

• Oversee daily operations of the Hearing Aid Support Cell, ensuring timely and efficient service delivery.
• Supervise hearing aid fitting, programming, and verification processes in collaboration with audiologists.
• Provide basic troubleshooting, maintenance, and minor repair services for hearing aids and assistive listening devices.
• Maintain hearing aid inventory, ensure availability of parts/accessories, and monitor usage trends.
• Liaise with hearing aid suppliers for procurement, warranty claims, and technical support.
• Counsel patients and caregivers on device use, maintenance, and safe handling.
• Maintain accurate records of hearing aid distribution, repairs, and service history.
• Ensure patient satisfaction through follow-up and quality assurance of services provided.
• Train junior staff or interns on hearing aid management protocols.
• Prepare and submit periodic activity reports to SAHIC management.
• Participate in outreach programs and camps as required.
• Perform other duties assigned by senior management.