Head of Credit Control

Establish the Credit Control function, team structure, operating procedures, portfolio ownership, reporting routines and escalation framework.

Lead O2C performance from credit assessment and exposure monitoring through invoice/document readiness, collection, reconciliation and cash realization.

Develop and implement customer credit policies covering credit limits, payment terms, risk grading, periodic review, credit holds and exception approvals.

Monitor AR aging, DSO, overdue exposure, collection performance, cash forecasts and customer concentration; lead recovery plans for material and aged accounts.

Partner with Sales and customers to secure payment commitments and resolve overdue balances without compromising approved credit controls.

Coordinate with Commercial and banks on back-to-back LC status, documentation milestones, bill acceptance and export/local proceeds realization.

Establish a dispute-management process with clear ownership, resolution timelines and root-cause tracking for short payments, claims, pricing, delivery and documentation issues.

Prepare and present daily, weekly and monthly O2C dashboards and management reports, including collection forecasts, overdue analysis, dispute aging and risk escalation.

Work with Finance on credit-risk assessment, bad-debt provisioning recommendations, write-off workflows and recovery actions in line with approved policy.

Drive ERP/process improvements, data quality, automation, customer statement processes and stronger internal controls.

Lead and develop team; set targets, review performance and build a culture of accountability and cross-functional collaboration.