Asst. Manager, Credit Control

Supervise and coach team, allocate customer accounts and monitor follow-up quality and task completion.

Own assigned portfolio collection plans, overdue reduction, customer reconciliations and monthly collection targets.

Review AR aging, overdue commitments, short payments, unapplied receipts, documentation gaps and open disputes; assign owners and deadlines.

Coordinate with Sales and customers to secure payment commitments and resolve issues in a professional, timely manner.

Coordinate with Commercial and banks on LC status, document readiness, submission milestones and realization delays where relevant.

Maintain accurate daily/weekly collection forecasts, portfolio dashboards, account notes and escalation records.

Ensure customer statements and reconciliations are completed regularly and differences are resolved before becoming aged disputes.

Escalate material credit risks, broken promises, repeated non-payment and policy exceptions to the Head of Credit Control.

Ensure compliance with approved credit policies, SOPs, audit trails and segregation of duties; recommend process improvements.