Executive / Senior Executive, Credit Control

Monitor assigned customer accounts, due dates, AR aging and collection commitments using the approved ERP or tracker.

Follow up with customers and coordinate with Sales/account owners to confirm payment schedules and resolve routine queries.

Prepare and send customer statements; reconcile customer balances and investigate unmatched invoices, receipts, deductions and credit notes.

Track invoice and supporting-document readiness; coordinate with relevant teams to resolve missing or incorrect documentation.

For assigned accounts, monitor LC status, document submission and bank realization milestones under the Assistant Manager’s guidance.

Log customer disputes with amount, reason, supporting evidence, responsible resolver and target closure date; follow up to closure.

Coordinate with Finance/Cash Application colleagues to ensure receipts are matched to the correct customer and invoice.

Prepare daily collection updates, overdue reports, reconciliation status and collection forecasts accurately and on time.

Maintain complete records of customer communications, payment promises, confirmations and supporting documents.

Escalate broken payment promises, potential bad debts, material discrepancies and documentation delays promptly.

Follow approved credit policies, confidentiality rules and internal controls; do not amend credit terms or release credit holds without authorization.