Job Description

Title: Guest Relation Officer (Internship)

Company Name: Cityscape International Ltd

Vacancy: 3

Location: Dhaka (GULSHAN 1)

Salary: Tk. 10000 (Monthly)

Published: 17 Aug 2024

Education:
∎ Bachelor/Honors

Requirements:

Responsibilities & Context:
∎ Guest Welcome & Interaction: Be one of the first faces our guests meet! Greet and assist guests during check-in and check-out, help answer their questions, and provide information about the hotel and local attractions.
∎ Personalized Guest Service: Support the Guest Relations team in providing personalized service to our guests, making sure their stay is memorable. This includes assisting with guest requests, preferences, and handling any inquiries with a smile.
∎ Concierge Assistance: Help guests explore the local area by providing information on nearby attractions, restaurants, and events. You’ll also assist with arranging reservations, transportation, and offering personalized recommendations.
∎ Problem Solving: Encounter a guest with a special request or concern? You’ll assist in providing prompt solutions with the support of your team, ensuring that every guest leaves with a positive experience.
∎ Event Coordination Support: Assist in planning and coordinating special events, such as birthdays, anniversaries, and VIP experiences. Help create those special moments that make our guests’ stay unforgettable.
∎ Learning the Industry: Gain experience in various aspects of guest relations, from hospitality etiquette to working with hotel management software. You’ll learn the inner workings of luxury service while working closely with our experienced team.Ideal Candidate Profile:
∎ Education: Currently pursuing a degree in Hospitality, Tourism, Business, Communications, or a related field. This internship is perfect for students looking to gain practical experience in the hospitality industry.
∎ People-Oriented: You love working with people and have excellent interpersonal skills. You enjoy making others feel welcome and are always ready to help.
∎ Positive Attitude: You are enthusiastic, approachable, and eager to learn. You have a “can-do” attitude and love taking on new challenges.
∎ Organized & Detail-Oriented: You’re good at juggling multiple tasks and enjoy staying organized. You pay attention to the little things that make a big difference for our guests.
∎ Team Player: You’re comfortable working as part of a team, collaborating with colleagues to ensure guests receive top-notch service.
∎ Communication Skills: Strong verbal communication skills are essential. Fluency in English is required, and additional language skills are a plus—especially if you’re interested in connecting with international guests.
∎ Tech-Savvy: You’re familiar with basic computer programs (like Word and Excel) and are quick to pick up new systems. Experience with hotel management software is a bonus but not required.  What’s in It for You:
∎ Real-World Experience: Get hands-on experience in the hospitality industry, working closely with seasoned professionals and learning the ins and outs of guest relations.
∎ Mentorship & Training: Benefit from direct mentorship and structured training programs that will help you build your skills and confidence in the hospitality field.
∎ Career Growth Opportunities: Impress us during your internship, and you may be considered for full-time positions after graduation. You’ll have the chance to grow within a leading global hospitality brand.
∎ Networking: Connect with industry professionals and fellow interns, expanding your network and opening doors for future opportunities.
∎ Flexible Schedule: We understand that you’re balancing school and work, so we offer flexible scheduling options to fit your academic commitments.
∎ Certificate of Completion: At the end of your internship, you’ll receive a certificate highlighting your contributions and accomplishments.
∎ About Us:
∎ At Cityscape International Ltd. we are a globally recognized leader in construction, hospitality and service industry, known for delivering unforgettable guest experiences through exceptional service and attention to detail. Whether it’s a luxury stay or a special event, our team works together to create extraordinary moments for our guests. We are looking for enthusiastic and motivated GRO Interns who are passionate about hospitality and eager to gain real-world experience in a dynamic and exciting industry.
∎
∎ Position Overview:
∎ Are you a student passionate about hospitality and guest relations? Join our team as a Guest Relations Officer (GRO) Intern and get hands-on experience in a luxury hospitality environment. This internship is the perfect opportunity to develop your communication and problem-solving skills while providing outstanding service to guests from around the world. You’ll work closely with our Guest Relations team, gaining valuable insight into the world of hospitality and guest management.
∎ Key Responsibilities:
∎ Guest Welcome & Interaction: Be one of the first faces our guests meet! Greet and assist guests during check-in and check-out, help answer their questions, and provide information about the hotel and local attractions.
∎ Personalized Guest Service: Support the Guest Relations team in providing personalized service to our guests, making sure their stay is memorable. This includes assisting with guest requests, preferences, and handling any inquiries with a smile.
∎ Concierge Assistance: Help guests explore the local area by providing information on nearby attractions, restaurants, and events. You’ll also assist with arranging reservations, transportation, and offering personalized recommendations.
∎ Problem Solving: Encounter a guest with a special request or concern? You’ll assist in providing prompt solutions with the support of your team, ensuring that every guest leaves with a positive experience.
∎ Event Coordination Support: Assist in planning and coordinating special events, such as birthdays, anniversaries, and VIP experiences. Help create those special moments that make our guests’ stay unforgettable.
∎ Learning the Industry: Gain experience in various aspects of guest relations, from hospitality etiquette to working with hotel management software. You’ll learn the inner workings of luxury service while working closely with our experienced team.
∎ Ideal Candidate Profile:
∎ Education: Currently pursuing a degree in Hospitality, Tourism, Business, Communications, or a related field. This internship is perfect for students looking to gain practical experience in the hospitality industry.
∎ People-Oriented: You love working with people and have excellent interpersonal skills. You enjoy making others feel welcome and are always ready to help.
∎ Positive Attitude: You are enthusiastic, approachable, and eager to learn. You have a “can-do” attitude and love taking on new challenges.
∎ Organized & Detail-Oriented: You’re good at juggling multiple tasks and enjoy staying organized. You pay attention to the little things that make a big difference for our guests.
∎ Team Player: You’re comfortable working as part of a team, collaborating with colleagues to ensure guests receive top-notch service.
∎ Communication Skills: Strong verbal communication skills are essential. Fluency in English is required, and additional language skills are a plus—especially if you’re interested in connecting with international guests.
∎ Tech-Savvy: You’re familiar with basic computer programs (like Word and Excel) and are quick to pick up new systems. Experience with hotel management software is a bonus but not required.  What’s in It for You:
∎ Real-World Experience: Get hands-on experience in the hospitality industry, working closely with seasoned professionals and learning the ins and outs of guest relations.
∎ Mentorship & Training: Benefit from direct mentorship and structured training programs that will help you build your skills and confidence in the hospitality field.
∎ Career Growth Opportunities: Impress us during your internship, and you may be considered for full-time positions after graduation. You’ll have the chance to grow within a leading global hospitality brand.
∎ Networking: Connect with industry professionals and fellow interns, expanding your network and opening doors for future opportunities.
∎ Flexible Schedule: We understand that you’re balancing school and work, so we offer flexible scheduling options to fit your academic commitments.
∎ Certificate of Completion: At the end of your internship, you’ll receive a certificate highlighting your contributions and accomplishments.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (GULSHAN 1)

Company Information:
∎ Cityscape International Ltd
∎ 53 Gulshan Avenue, Dhaka-1212
∎ Cityscape International Limited has taken a commendable green initiative to help fight and prevent Global Warming, in the process of a challenge to pioneer the very first LEED (Leadership in Energy and Environmental Design) Platinum Certified commercial building, in Bangladesh, and which is just the beginning of our story.
Hence, inspired by the 50 years of entrepreneurial success of a business legacy, the management team of Cityscape International Limited has focused on building construction with a commitment to rightfully meet the expectations of both our customers and investors.
CIL has already achieved the ISO 9001:2008 Quality Management System (QMS), ISO 14001:2004 Environmental Management System (EMS), and OHSAS 18001:2007 Occupational Health & Safety Management System (OHSMS) certification. Nonetheless, we are also in the process of achieving ISO 50001:2011 Energy Management Systems (EMS) and LEED (Leadership in Energy and Environmental Design) Platinum certification from the U.S. Green Building Council. Our flagship project of the first LEED (Leadership in Energy and Environmental Design) Platinum Certified commercial building, conveniently located at 53 Gulshan Avenue, Dhaka, stands as our testimonial of salute to nature.

Address::
∎ 53 Gulshan Avenue, Dhaka-1212
∎ Cityscape International Limited has taken a commendable green initiative to help fight and prevent Global Warming, in the process of a challenge to pioneer the very first LEED (Leadership in Energy and Environmental Design) Platinum Certified commercial building, in Bangladesh, and which is just the beginning of our story.Hence, inspired by the 50 years of entrepreneurial success of a business legacy, the management team of Cityscape International Limited has focused on building construction with a commitment to rightfully meet the expectations of both our customers and investors.CIL has already achieved the ISO 9001:2008 Quality Management System (QMS), ISO 14001:2004 Environmental Management System (EMS), and OHSAS 18001:2007 Occupational Health & Safety Management System (OHSMS) certification. Nonetheless, we are also in the process of achieving ISO 50001:2011 Energy Management Systems (EMS) and LEED (Leadership in Energy and Environmental Design) Platinum certification from the U.S. Green Building Council. Our flagship project of the first LEED (Leadership in Energy and Environmental Design) Platinum Certified commercial building, conveniently located at 53 Gulshan Avenue, Dhaka, stands as our testimonial of salute to nature.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 15 Sep 2024

Category: Receptionist/PS