Guest Relation Officer (Female)
Job Description
Title: Guest Relation Officer (Female)
Company Name: Best Western Heritage, Cox's Bazar
Vacancy: 02
Job Location: Cox's Bazar
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Hotel Management, Bachelor degree in any discipline
∎ Skills Required: Front Desk Management
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Front Office
Job Responsibilities:
∎ Welcome guests during check-in and giving a fond farewell to guest while checkout.
∎ Develop and preferably an excellent communication and client care skills.
∎ Handling guest complaints and concerns in an efficient and timely manner.
∎ Oversee VIP guests, arrivals and departures.
∎ Should possess the excellent communication skills.
∎ Should have the detailed information about the Hotel & City.
∎ Detailed information regarding arrivals and room requirements.
∎ Have up to information on daily room occupancy.
∎ Providing excellent customer service as per hotel standards.
∎ Greeting guests as they enter and exit the hotel.
∎ Maintain up-to date information on room rates, current promotions, offers and packages.
∎ Coordinate with housekeeping for cleaning of rooms.
∎ Collect guest feedback during guest departure along with his likes and dislikes.
∎ Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
∎ Give proper and complete handover to the next shift
∎ Performing duties and responsibilities in a timely and efficient manner to achieve the overall objectives of this position.
∎ Other duties as assigned by department head.
Additional Requirements:
∎ Age 20 to 30 years
∎ Only females are allowed to apply
∎ The applicants should have 2 to 3 years hotel-related experience. Applicants with having experience in star class Hotel will be given preference.
Salary: Negotiable
Application Deadline: September 10, 2019
Company Information:
∎ Best Western Heritage, Cox's Bazar
Category: Hospitality/ Travel/ Tourism
