GSA / Reservation Executive

Job Description

Title: GSA / Reservation Executive

Company Name: Hotel The Cox Today

Vacancy: --

Age: 22 to 30 years

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• 3 to 5 years

• Diploma in Hotel Management
• Bachelor of Business Administration (BBA) in Marketing

• 3 to 5 years

• Age 22 to 30 years

• Excellent Communication Skills.

• Proficiency in English, knowledge of additional languages is a plus.

• A customer-oriented and professional attitude.

• An outgoing personality and outstanding communication abilities.

• Females Candidates are highly encouraged to apply.

• Computer proficiency for regular work like MS office, email communication etc.

• We are looking for a Dynamic, Enthusiastic, Confident & Proactive Guest Relation Executive with an excellent customer service skill who will have to provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave.

• Warmly greet and welcome guests, by name if possible, upon arrival and acknowledge all guests according to company standards; anticipate and address guests` service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Handling guest complaints and concerns in an efficient and timely manner.

• Overseeing VIP guests, arrivals and departures and answer their inquiries.

• Monitor guest arrivals and expected bookings and organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

• Handle inquiries and provide correct information to the concerns regarding details of reservation.

• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, provide change.

• Clearly explain room key, location and direction of the room to guests and minimize disruptions for guests if rooms are not ready.

• Assist guests with language, translations, information, guest directory, menus etc. as required and culture.

• Identify and explain room features to guests, supply guests with information regarding property amenities, services, and hours of operation, and local areas of interest.

• Ensure the reception and guest areas are well stocked with stationery and Presentation information.

• Take messages for guests ensuring messages are delivered or forwarded Promptly.

• Checkout guests in a friendly and efficient manner and Retrieve room keys cards.

• Post all charges to the appropriate account.

• Generate reports in accordance with the departmental needs;

• Exchange foreign currency in accordance with the departmental policies manual using the correct exchange rate.

• Handle group bookings as well as end to end reservations processes

• Check arrival list for next day arrival bookings.

• Follow up on any outstanding requests or problems from the previous day receive priority and are resolved. Write notes in Log Book properly for immediate actions by the next department.

• Note all general notes in Follow up book to be followed by all staff of Front Office department, put signature.

• Provide guest feedback to Management in a timely manner.

• Perform other reasonable job duties as requested by Supervisors / AFOM.

• Medical allowance, Provident fund

• Salary Review: Yearly

• Festival Bonus: 2