Front Office Supervisor

Job Description

Title: Front Office Supervisor

Company Name: Hotel The Cox Today

Vacancy: --

Age: 20 to 30 years

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): Hotel, Resort, Motel

Graduation/BBA

Diploma in Hotel Management/Short course in Front Office is Preferrable.

• 5 to 7 years
• The applicants should have experience in the following business area(s): Hotel, Resort, Motel

• Age 20 to 30 years

• Must have excellent communication and interpersonal skills
• Must be proficient in both spoken and written English and Bengali
• Must be smart, well-groomed, and presentable
• Ability to work under pressure and in a team environment
• Good knowledge of MS Office (Word, Excel, Outlook)
• Experience in using hotel PMS software (like Opera, IDS, etc.) will be an added advantage
• Must have a customer-centric mindset and positive attitude
• Ability to handle guest complaints and provide quick resolutions
• Strong organizational and multitasking abilities

We are looking for a Dynamic, Enthusiastic, Confident & Proactive Guest Relation Executive with an excellent customer service skill who will have to provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave.

• Warmly greet and welcome guests, by name if possible, upon arrival and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures and answer their inquiries. Monitor guest arrivals and expected bookings and organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Handle inquiries and provide correct information to the concerns regarding details of reservation.
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, provide change.
• Clearly explain room key, location and direction of the room to guests and minimize disruptions for guests if rooms are not ready.
• Assist guests with language, translations, information, guest directory, menus etc. as required and culture. Identify and explain room features to guests, supply guests with information regarding property amenities, services, and hours of operation, and local areas of interest.
• Ensure the reception and guest areas are well stocked with stationery and Presentation information.
• Take messages for guests ensuring messages are delivered or forwarded Promptly.
• Checkout guests in a friendly and efficient manner and Retrieve room keys cards. Post all charges to the appropriate account. Generate reports in accordance with the departmental needs;
• Exchange foreign currency in accordance with the departmental policies manual using the correct exchange rate.
• Handle group bookings as well as end to end reservations processes Check arrival list for next day arrival bookings.
• Follow up on any outstanding requests or problems from the previous day receive priority and are resolved.
• Write notes in Log Book properly for immediate actions by the next department. Note all general notes in Follow up book to be followed by all staff of Front Office department, put signature.
• Provide guest feedback to Management in a timely manner. Perform other reasonable job duties as requested by Supervisors / AFOM.