Front Office & Tele Sales Executive

Job Description

Title: Front Office & Tele Sales Executive

Company Name: Shayan Resort

Vacancy: 2

Age: Na

Job Location: Manikganj (Singair)

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Bachelor/Honors

• Bachelor’s degree or diploma in Hospitality, Marketing, or a related field (preferred).

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Prior experience in front office operations and/or tele sales in the hospitality industry is an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and property management systems (e.g., Opera, IDS).
• Fluent in English (other languages a plus).

Department: Sales & Guest Services

Reports To: Front Office Manager / Sales Manager

Job Summary:

The Front Office and Tele sales Executive serves as the first point of contact for guests at Shayan Resort, ensuring a welcoming and professional experience from the moment of inquiry to departure. This dual-role position also involves generating sales through inbound and outbound calls, promoting resort packages, and managing booking inquiries efficiently.

Key Responsibilities:

• Greet and welcome guests with warmth and professionalism.
• Handle guest check-ins and check-outs smoothly using the resort’s PMS system.
• Manage reservations, room assignments, and guest requests.
• Address guest concerns promptly and escalate when necessary.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain an organized front desk and ensure accurate documentation.
• Tele sales Duties:
• Conduct outbound calls to promote resort packages, seasonal offers, and group bookings.
• Handle inbound calls for reservations, pricing inquiries, and general information.
• Follow up with leads and past guests to encourage repeat bookings.
• Maintain records of sales and client information in CRM systems.
• Meet or exceed monthly tele sales targets and KPIs.

Key Competencies:

• Customer-focused mindset
• Confident and persuasive speaking skills
• Positive attitude and team player
• Attention to detail
• Ability to work under pressure
• Accommodation With Full time Food