Front Office Manager

Job Description

Title: Front Office Manager

Company Name: Dera Resort & Spa

Vacancy: Not specific

Job Location: Cox's Bazar, Manikganj

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline or Bachelor Degree in Hospitality Management (preferable)
∎ Working in any 4 Star/5 Star standard Hotel in the same position will be preferred and considered for academic qualification.

Experience Requirements:
∎ At least 3 year(s)

Job Context:
∎ ASSURE GROUP is opening a new sector of Hospitality service in the field of Tourism. To make the service all-inclusive and premium, the group is looking for a Front Office Manager for its Hotel/Resorts at Cox’s Bazar & Manikganj.
∎ Please read carefully Job Responsibilities and Apply only if you feel you are the one whom we are looking for.

Job Responsibilities:
∎ As a Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards
∎ Assist the Head of the Operations to oversee the entire Front Office operation to maintain high standards
∎ Assist the Head of Operations to evaluate levels of Guest satisfaction and monitoring trends, with a focus on continuous improvement
∎ Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
∎ Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
∎ Assist the Management with setting departmental objectives, work schedules, budgets, policies, and procedures
∎ Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
∎ Ensure Team Members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
∎ Maintain good communication and working relationships with all hotel departments
∎ Monitor staffing levels to meet cover business demands
∎ Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
∎ Assist the Head of Operations with staff performance issues in compliance with company policies and procedures
∎ Assist the Head of Operations with recruiting, managing, training, and developing the Front Office team
∎ Act in accordance with policies and procedures when working with front of house equipment and property management systems

Additional Requirements:
∎ Age 25 to 45 years
∎ Both males and females are allowed to apply
∎ At least 3 Years in the same position, in a reputable Hotel/Resort
∎ Proficiency in Guest Relationship Management software
∎ Extraordinary interpersonal and organizational skills
∎ Excellent time management skills
∎ Quick decision-making skills
∎ Good oral and written communication skills
∎ Exceptional customer service abilities

Salary: Negotiable

Compensation & Other Benefits:
∎ Accommodation
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Meal and other facilities will be provided as per company HR Policy

Job Source: Online Job Posting.

Application Deadline: 19 Jan 2022

Company Information:
∎ 20 Dec 2021
∎ Dera Resort & Spa
∎ Address : Inani, Cox's Bazar

Category: Hospitality/ Travel/ Tourism

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