Front Desk Officer (GSR/GR)

Job Description

Title: Front Desk Officer (GSR/GR)

Company Name: The Royena Resort Limited.(RRL)

Vacancy: 2

Age: 22 to 35 years

Job Location: Gazipur

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort, Motel
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)
• Diploma in Hotel Management

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort, Motel
• Freshers are also encouraged to apply.

• Age 22 to 35 years

•  Guest Service: Greet and assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys. ·
• Communication: Answer phone calls, respond to guest inquiries, and provide information about the property and local attractions.        
• Reservation Management: Book and confirm reservations, ensuring accuracy and attention to detail.        
• Problem Solving: Handle guest complaints and concerns professionally and promptly, finding the best possible resolution.       
• Administrative Tasks: Maintain records of guest interactions, manage guest folios, and complete daily reports.         
• Cash Handling: Process payments, manage cash transactions, and balance cash drawers.
• Coordination: Work with other hotel departments (e.g., housekeeping, maintenance) to fulfill guest requests and address any issues. Guest Service: Greet and assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys.   
• Communication: Answer phone calls, respond to guest inquiries, and provide information about the property and local attractions. ·        
• Reservation Management: Book and confirm reservations, ensuring accuracy and attention to detail. 
• Problem Solving: Handle guest complaints and concerns professionally and promptly, finding the best possible resolution. 
• Administrative Tasks: Maintain records of guest interactions, manage guest folios, and complete daily reports. 
• Cash Handling: Process payments, manage cash transactions, and balance cash drawers.