Front Desk Associate

Job Description

Title: Front Desk Associate

Company Name: WaterAid Bangladesh

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Tk. 43583 (Monthly)

Experience:

• At least 2 years

Bachelor’s degree from any UGC approved university in Bangladesh.

• At least 2 years

• Minimum of 2 years experience in the similar role; preferably in an international organisation and/or large corporation is required.

Skills and Competencies:

• Familiar with office appliances (printers, fax, PABX etc.)

• Excellent knowledge of MS Office (Excel and Word)

• Well versed in Bangla and English (oral and written)

• Strong communication and people skills

• High level of pro-activeness, positive attitude and ability to work independently with minimal supervision

About WaterAid

WaterAid is a global non-government, not-for-profit organisation, working for over 30 years now in changing lives for the betterment in 34 countries around the world. We work to offer clean water, decent toilets and good hygiene to underprivileged people globally, through convincing the governments to change laws, linking policy makers with people on the ground, pooling knowledge and resources, and rallying support from people and organisations from different corners of the world – altogether making lasting change happen on a massive scale.

Job Purpose

This role will attend the front desk and as the “face” of the organisation, s/he will be responsible to greet and welcome guests/ visitors, receive mails, official parcels, documents etc., along with handling administrative issues, providing logistical support and undertaking secretarial duties at the front desk.

Key Responsibilities

• Greet and welcome guests as soon as they arrive at the office

• Direct visitors to the appropriate official at office

• Answer all incoming calls, official emails; keep messages and redirect them to relevant official/s at earliest, assessing the priority

• Provide basic and accurate information at all times, in person and through phone/email/ virtually

• Receive/Distribute all kinds of incoming letters/goods/parcel/bills etc. & keep record.

• Monitor office supplies and place orders when necessary

• Ensure the lobby is neat, presentable, and equipped with all essential supplies

• Coordinate with internal departments to facilitate smooth communication and resolve any visitor or staff query promptly

• Order meals/snacks as requested for meetings and ensure delivery in time, as requested

• Manage petty cash for petty payments and its adjustment

• Manage and re-fill of First Aid boxes

• Follow up incoming and outgoing guest entry-exit electronic register

• Take care of land phone service and update the PABX extension list

• Ensure hotel reservation for field visit as per demand

• Ensure the payment of all utility bills (internet, water, electricity, gas, cleaners etc)

• Receive vendor bills and assist to attach required document for payment

• Perform any other relevant responsibilities, as assigned by line manager

Reportable To: Administration Expert

Workstation: WaterAid Bangladesh Country Office, Dhaka

Working Hours: 37.5

Contract Tenure: Long Term

Monthly gross salary BDT 43,583/-. In addition, festival bonus, provident fund, gratuity, life insurance for self, health insurance for self, spouse and children, cell phone allowances etc. are applicable as per policy provision.