Executive - Team Leader
Job Description
Title: Executive - Team Leader
Company Name: Impel Service & Solutions Limited
Vacancy: --
Age: Na
Job Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Training Institutes, Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center
Published: 2024-07-03
Application Deadline: 2024-08-02
Education:
- Bachelor/Honors
Requirements:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Training Institutes, Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center
Skills Required:
Additional Requirements:
Responsibilities & Context:
- Floor Operations Management: Oversee daily operations and administrative tasks on the operations floor.
- Performance Tracking and Feedback: Monitor agent performance, provide regular feedback, and identify areas for improvement.
- Team Review and Planning: Conduct weekly team reviews to discuss performance, identify opportunities, and develop action plans.
- KPI Management: Ensure team meets all defined Key Performance Indicators (KPIs) related to attrition, productivity, process improvement, and quality parameters.
- Individual Development Plans: Develop and implement individual development plans to enhance agent performance.
- Call Monitoring and Coaching: Monitor agent calls, provide feedback, and deliver coaching to improve performance.
- Escalation Management: Handle escalated calls from supervisors.
- Recognition and Accountability: Recognize and reward excellence while addressing poor performance.
- Compliance Monitoring: Ensure adherence to defined parameters for attendance, schedule, and call quality.
- Reporting: Compile and generate daily, weekly, and monthly reports on relevant processes as needed by the business.
- Partner Management: Coordinate with internal and external stakeholders, clients, and partners to ensure seamless operational collaboration.
Job Other Benifits:
Yearly 02 Festival Bonus & Other Benefits will be given as per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 10.51% |
| University of Dhaka | 4.33% |
| Daffodil International University (DIU) | 2.35% |
| Uttara University | 1.73% |
| North South University | 1.61% |
| Jahangirnagar University | 1.61% |
| Southeast University | 1.61% |
| Bangladesh University of Business and Technology | 1.48% |
| Jagannath University | 1.48% |
| Govt. Titumir College | 1.48% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 61.43% |
| 31-35 | 26.82% |
| 36-40 | 8.28% |
| 40+ | 2.84% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 25.62% |
| 20K-30K | 48.76% |
| 30K-40K | 18.44% |
| 40K-50K | 4.95% |
| 50K+ | 2.23% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 8.03% |
| 0.1 - 1 years | 7.79% |
| 1.1 - 3 years | 26.82% |
| 3.1 - 5 years | 22.50% |
| 5+ years | 34.86% |
