Executive / Sr. Executive - Customer Service & Documentation

Job Description

Title: Executive / Sr. Executive - Customer Service & Documentation

Company Name: Iport Logistics Ltd.

Vacancy: 2

Age: Na

Job Location: Dhaka (Shantinagar)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Freight forwarding

• Masters

• Master`s degree in any field.

• 3 to 5 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Freight forwarding

Professional Experience:

• A minimum of 3 to 5 years in the freight forwarding sector, with in-depth knowledge of sea freight customer service and documentation.

• Only candidates with directly relevant experience in the freight forwarding industry will be considered for an interview.

Key Skills and Attributes

• Ability to identify and resolve issues promptly, demonstrating a sense of urgency and effective prioritization of tasks and resources.

• Proactive, trustworthy, self-motivated, and focused on career growth.

• Strong multitasking abilities along with exceptional communication, supervisory, and customer service skills.

• Proficient in computer applications.

• Excellent communication capabilities.

• Commitment to integrity, loyalty, and dedication.

Iport Logistics Limited, a concern of Impress Group, plans to recruit the bright and dynamic personnel.

Job Description / Responsibilities

• Documentation Management: Oversee all aspects of international sea and air freight documentation.

• Booking Processing: Receive and manage bookings from shippers and importers, ensuring timely arrangements that meet consignee requirements.

• Carrier Coordination: Handle booking processes with various carriers using online platforms for efficient operations.

• Document Preparation: Process and prepare essential shipping documents, including Shipping Orders, HBL, Shipment Advises, Debit Notes, and Credit Notes.

• B/L Submission: B/L process, submitting drafts to different carriers and ensuring accuracy before finalization.

• Regulatory Compliance: File necessary documentation, submit EGM/IGM based on shipment needs.

• Pre-Alert Notifications: Communicate pre-alerts to buyers and agents about upcoming shipments.

• Original BL Handling: Generate and surrender original B/L to shippers, ensuring all documentation is accurately processed.

• Tracking Monitoring: Keep track of container information and mother vessel connections, updating vendors on any changes as needed.

• Information Distribution: Provide shippers with necessary information, including scanned copies of original documents and tracking details.

• Client Communication: Maintain effective communication with consignees, customers, and vendors to facilitate smooth operations.

• Customer Support: Prioritize customer satisfaction by addressing inquiries through calls and emails, adhering to established guidelines.

• Record Keeping: Organize and maintain records in compliance with company procedures.

• Rate Negotiation: Negotiate shipping rates with carriers and keep the sales team updated.

• Additional Support: Perform other tasks as assigned by management to enhance overall operations.

Compensation Package (Salary Range):

• Negotiable (Attractive packages will be offered to deserving candidates).

Additional Benefits:

• As per company policy.