Executive / Senior Executive - Team Leader
Job Description
Title: Executive / Senior Executive - Team Leader
Company Name: Impel Service & Solutions Limited
Vacancy: 5
Age: At most 30 years
Job Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
- 2 to 4 years
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
Published: 2025-10-21
Application Deadline: 2025-11-20
Education:
- Bachelor/Honors
- Candidates must have minimum Bachelor/Honors degree in any discipline from any renowned educational institute.
Requirements:
- 2 to 4 years
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
Skills Required: Team Leadership
Additional Requirements:
- Age At most 30 years
1 year in a leadership role will be preferred from any reputed BPO or Service Industry.
Strong communication and people management skills.
Proficiency in MS Office and CRM systems.
Good analytical and problem-solving abilities.
Willingness to work in shifts and handle pressure situations.
Responsibilities & Context:
1. Team Management
Supervise and motivate agents to meet daily targets.
Manage shift schedules, attendance, and daily briefings.
2. Performance & Quality
Monitor KPIs (AHT, CSAT, FCR, Quality) and ensure process compliance.
Conduct call audits, provide feedback and implement improvement plans.
3. Training & Development
Coach team members and support new hire onboarding.
Share updates and ensure process knowledge is current.
4. Reporting & Communication
Prepare performance reports and escalate issues when needed.
Act as a communication bridge between team and management.
5. Customer Experience & Improvement
Handle escalated cases and ensure excellent customer service.
Suggest process improvements and encourage team feedback.
Job Other Benifits:
Yearly 02 Festival Bonus & Other Benefits will be given as per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 8.95% |
| University of Dhaka | 3.71% |
| Daffodil International University (DIU) | 2.84% |
| Tejgaon College | 1.97% |
| Bangladesh University of Business and Technology | 1.75% |
| Jagannath University | 1.75% |
| East West University | 1.75% |
| North South University | 1.75% |
| 1.75% | |
| American International University Bangladesh (AIUB) | 1.53% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 64.19% |
| 31-35 | 22.27% |
| 36-40 | 6.55% |
| 40+ | 5.02% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 13.79% |
| 20K-30K | 42.23% |
| 30K-40K | 24.95% |
| 40K-50K | 10.50% |
| 50K+ | 8.53% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 5.68% |
| 0.1 - 1 years | 3.06% |
| 1.1 - 3 years | 28.17% |
| 3.1 - 5 years | 24.89% |
| 5+ years | 38.21% |
