Executive - Retail & Contact Centre

Job Description

Title: Executive - Retail & Contact Centre

Company Name: US-Bangla Airlines

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing, International Business, Management, Finance, Accounting, Banking, Statistics
∎ MBA will be preferred
∎ All public & top rated private university graduates are encouraged to apply.
∎ Skills Required: Computer skill, Excellent communication, Interpersonal Skills

Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s): Airlines ticketing, Call Center, Customer Care, Customer Support/ Client Service, Reservation
∎ The applicants should have experience in the following business area(s): Airline, Cellular Phone Operator, Telecommunication
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Manage large amounts of inbound and outbound calls & e-mail in a timely manner Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
∎ Keep abreast of flight schedules and international travel regulations.
∎ Check and respond to each email received for each reservation.
∎ Determine the demands of the customer, be clear with the information, look into every problem, and offer remedies or substitutes.
∎ Distribute travel advisory information to all the staff and supervise so that every staff is informed properly.
∎ Seize opportunities to upsell products when they arise
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Meet personal/team qualitative and quantitative targets
∎ Report Reservation Manager time to time with update and details
∎ Active in a positive customer support role
∎ Track record of over-achieving quota
∎ Familiarity with call handing & e-mail responses and practices
∎ Customer focus and adaptability to different personality types
∎ Create a travel itinerary with flights, hotels, and other travel services using various online systems
∎ Multi-task, sets priorities arid manage time effectively
∎ Maintain updated travel advisory for international bookings.
∎ Manage end to end booking procedure.
∎ Communicate within cross-teams to resolve when any issue arises.

Additional Requirements:
∎ Age at most 26 years
∎ Strong analytical & interpersonal skills
∎ Must have strong sense of patience
∎ Should have excellent computer literacy
∎ Fluent in Communication both English & Bangla
∎ Should have the attitude to work under pressure
∎ Should have the mind to work in a team

∎ Tk. 30000 (Monthly)
∎ Based on job location salary may vary

Compensation & Other Benefits:
∎ Provident fund, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 May 2023

Company Information:
∎ 13 May 2023
∎ US-Bangla Airlines
∎ Address : 7th Floor, House: 01, Road: 01, Sector: 01, Uttara, Dhaka-1230
∎ Web : www.usbair.com

Category: Hospitality/ Travel/ Tourism


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