Job Description

Title: Executive - MIS (Customer Experience)

Company Name: Shopup

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's degree (candidates with Extensive experience may be given preference if educational qualification is not met)

Experience Requirements:
∎ 1 to 3 year(s)

Job Responsibilities:
∎ Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
∎ Report on operational metrics, conduct data and business analysis, and present summary of findings to CEX management in a clear, concise, convincing, and actionable format
∎ Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed with the HOD
∎ Provide support and maintenance to existing management information systems (MIS).
∎ Generate and distribute management reports in accurate and timely manner
∎ Help develop MIS documentation to allow for smooth operations and easy system maintenance
∎ Provide recommendations to update current MIS to improve reporting efficiency and consistency
∎ Perform data analysis, data mining for generating reports on periodic basis
∎ Develop MIS system for CEX management and internal communication
∎ Provide strong reporting and analytical information support to management team
∎ Generate both periodic and ad hoc reports as needed
∎ Participate in cross-functional meetings to resolve recurring customer issues.
∎ Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand
∎ Analyze current business processes and make recommendations for improvements
∎ Maintain thorough understanding of data and information resources

Additional Requirements:
∎ 1-3 years of experience in the BPO industry preferred with excellent MS Excel proficiency (MS SQL is a plus)
∎ Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
∎ Sound decision-making ability
∎ Ability to handle multiple projects simultaneously
∎ Ability to communicate with people of various technical and business backgrounds

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2 (Yearly)

Application Deadline: June 15, 2020

Company Information:
∎ Shopup

Category: Data Entry/Operator/BPO

Source: bdjobs.com

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