Executive (Information/Reception)

Job Description

Title: Executive (Information/Reception)

Company Name: AKIJ INSAF DIAGNOSTIC AND CONSULTATION CENTER

Vacancy: --

Age: At least 24 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Bachelor’s Degree in any discipline

• At least 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Age At least 24 years

• At least 02 years experience as “Receptionist” in a reputed Hospital/Diagnostic Center.

• Female candidates will be given preference.

• Greet and welcome patients, visitors, and clients in a professional and courteous manner.

• Provide accurate information regarding diagnostic services, doctors’ schedules, test procedures, and center policies.

• Handle patient registration, appointment scheduling, and follow-up coordination.

• Maintain and update patient records, reports, and other front desk documentation.

• Receive phone calls, respond to inquiries, and direct calls to the appropriate departments.

• Coordinate with laboratory, radiology, and other departments to ensure smooth patient service.

• Assist patients with billing information, report collection, and service guidance.

• Ensure proper queue management and maintain discipline in the reception area.

• Handle customer complaints or concerns politely and escalate issues when necessary.

• Maintain confidentiality of patient information and comply with organizational policies.

• Support administrative tasks and prepare daily reception reports when required.

• Festival Bonus: 2