Job Description
Title: Executive - Contact Centre
Company Name: US-Bangla Airlines
Vacancy: Not specific
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Any discipline
∎ All Public University & top rated private university graduate are encouraged to apply.
∎ MBA is preferred
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Airline Ticketing, Call Center, Computer skill, customer care management, Excellent communication skill, Reservation and ticketing, Strong analytical and interpersonal skills
∎ The applicants should have experience in the following business area(s):
Airline, Travel Agent
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Manage a lot of incoming and outgoing calls as well as email promptly.
∎ Determine the needs of the consumer, make information clear, investigate each problem, and offer remedies or alternatives.
∎ Check and respond to each reservation's email correspondence.
∎ Maintain updated travel advisory for international bookings.
∎ Communicate within cross-teams to resolve when any issue arises.
∎ Familiarity with call handing & e-mail responses and practices.
∎ Meet personal/team qualitative and quantitative targets.
∎ Report Reservation Manager time to time with update and details.
∎ Active in a positive customer support role
∎ Track record of over-achieving quota.
∎ Build sustainable relationships and engage customers by taking the extra mile.
∎ Manage end to end booking procedure.
∎ Should be knowledgeable with Re-issuing, Re-validating, Refunding, and Upgrading.
∎ Must have experience and knowledge in operating GDS system (Galileo, Sabre or Amadeus).
∎ Any other relevant duties as and when assigned by the management for the betterment of the company.
Additional Requirements:
∎ Age 22 to 27 years
∎ Language proficiency in both English and Bengali.
∎ Excellent communication skills.
∎ Excellent knowledge of MS Office.
∎ Self-motivated with a results-driven approach.
∎ Smart, driven, team-player.
∎ Energetic & enthusiastic
∎ Having the ability to work under pressure.
∎ Willingness to work on roster basis and on weekend.
∎ Handful skill and knowledge on Reservation & Ticketing will add value.
∎ Knowledge on Global Distribution System (GDS) & WEB reservation systems for creating PNR, modifications, processes cancellations, and issuing/ reissuing/ refund ticket will add value.
Salary: Tk. 30000 (Monthly)
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Nov 2023
Company Information:
∎ 15 Oct 2023
∎ US-Bangla Airlines
Category: Hospitality/ Travel/ Tourism
: Willing to work in roster shifts (Roster Duty)Variable weekends
