Director of Loss Prevention / Head of Security
Job Description
Title: Director of Loss Prevention / Head of Security
Company Name: Renaissance Dhaka Gulshan Hotel RDGH
Vacancy: 1
Location: Dhaka
Salary: Negotiable
Experience:
∎ 7 to 14 years
∎ The applicants should have experience in the following business area(s):Hotel
Published: 14 May 2025
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Responsibilities & Context:
∎ Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response.
∎ Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures.
∎ Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
∎ Managing Security/Loss Prevention Operations:
∎ Assists in the development and implementation of emergency procedures.
∎ Conducts investigation of all losses of property assets and refers to proper management for disposition.
∎ Deploys security staff to effectively monitor and protect property assets.
∎ Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
∎ Conduct periodic patrols of entire property and parking areas.
∎ Recognize success across areas of responsibility.
∎ Handles complaints, settling disputes and resolving grievances and conflicts or otherwise negotiating with others.
∎ Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
∎ Implements action plans to monitor and control risk.
∎ Maintains required reports and documentation regarding patrols of property and parking areas.
∎ Provides means for obtaining necessary medical attention on a timely basis.
∎ Any other job assigned by the higher authority also to be done.
∎ Leading Security/Loss Prevention Teams:
∎ Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
∎ Celebrates successes by publicly recognizing the contributions of team members.
∎ Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
∎ Encourages and builds mutual trust, respect, and cooperation among team members.
∎ Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
∎ Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
∎ Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
∎ Serves as a role model to demonstrate appropriate behaviors.
∎ Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
∎ Strives to improve service performance.
∎ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
∎ Ensuring Exceptional Customer Service:
∎ Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
∎ Empowers employees to provide excellent customer service.
∎ Meet quality standards and customer expectations on a daily basis.
∎ Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
∎ Conducting Human Resources Activities:
∎ Assists in minimizing cost of accident claims through aggressive claims management.
∎ Brings issues to the attention of Human Resources as necessary.
∎ Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
∎ Conducts hourly employee performance appraisals according to Standard Operating Procedures.
∎ Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
∎ Administer property policies fairly and consistently.
∎ Maintain first aid and CPR certifications required for Loss Prevention officers.
∎ Handles guest problems and complaints.
∎ Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
∎ Provides services that are above and beyond for customer satisfaction and retention.
∎ Analyzes information and evaluating results to choose the best solution and solve problems.
∎ Develops and maintains a working relationship with local law enforcement authorities.
∎ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
∎ Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Insurance
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Attractive Service Charge benefit
∎ Compensatory Duty Meal
∎ Bereavement Leave & Others as per Law
∎ Group Insurance Coverage
∎ Uniform & Complimentary Laundry Facility Extensive Take Care Activities Engaging Work Environment In-house Doctor Support Comprehensive Learning & Development Program Career Advancement
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Address::
∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 13 Jun 2025
Category: Security/Support Service
