Digital Support Specialist

Job Description

Title: Digital Support Specialist

Company Name: PORTWEST

Vacancy: Not specific

Job Location: Cumilla

Employment Status: Full-time

Job Context:
∎ PORTWEST, Ireland a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position of a Digital Support Specialist to be based in Cumilla Export Processing Zone, Bangladesh. Portwest is one of the fastest growing workwear companies in the world currently employing over 4600 staff worldwide, with customer service staff in over 130 countries. We design, manufacture, and distribute market leading workwear, safety wear and PPE in fully owned production facilities.
∎ JOB NATURE: Permanent
∎ OFFICE TIME:2.00pm to 10.00pm, Monday to Friday (follow the office time of Ireland)
∎ WEEKEND:Saturday & Sunday

Job Responsibilities:
∎ KEY RESPONSIBILITIES:
∎ We are looking for a Digital Support Specialist to join our growing Digital Team on a permanent contract. The successful candidate will be working within an agile environment, while troubleshooting, testing, development & bug-fixing, and providing overall support for our various web sites and applications.
∎ Assisting with issues ranging from Account issues, Pricing issues, Product (data or availability) issues, Order issues. Updating marketing, branding and promotional materials on our website(s). Also be involved in Functional changes and improvements on the website(s), like improving usability and reliability for our staff and customers.
∎ DUTIES & RESPONSIBILITIES:
∎ Investigate customer affecting issues reported regarding our digital platforms - investigate and identify the causes and determine the correct path to resolve the issue.
∎ Write clear, concise and sensible code. Ensuring it's stability, reliability and performance to resolve issues reported, before moving it to our production environment.
∎ Assist colleagues using various testing methods to verify and validate changes and features before they are moved to the production environment.
∎ Be actively involved during our daily meetings, highlighting the current issues and your progress, requesting help or assistance from colleagues when necessary.
∎ Assist with testing of new features and improvements to the codebase (QA)
∎ Maintain, develop and improve the website's large codebase, in an Agile work environment alongside the Digital Team.

Additional Requirements:
∎ Strong communication skills with a high level of written and spoken English so you can express yourself while with both technical and non-technical staff members.
∎ Strong knowledge of web coding languages such as HTML, CSS, PHP and their related frameworks. Experience with Javascript and MVC Frameworks is favourable.
∎ Experience with SQL and RDBMS's (such as MySQL or MSSQL).
∎ Experience using helpdesk and task management systems.
∎ Be comfortable investigating issues independently, and using tools and systems required by the business (necessary training will be provided).
∎ Highly motivated, with a proven ability to work on own initiative within a challenging and dynamic work environment.

Salary:
∎ Negotiable
∎ We offer a competitive package depending on experience. You will join an established team who understand our products, sales approach and target market.

Compensation & Other Benefits:
∎ As per BEPZA Rules

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 16 Jun 2022

Company Information:
∎ 17 May 2022
∎ PORTWEST

Category: IT/Telecommunication