Customer Support & Tech Executive

Job Description

Title: Customer Support & Tech Executive

Company Name: Ultra Group

Vacancy: 1

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center, Artificial Intelligence (AI) Startup
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center, Artificial Intelligence (AI) Startup
• Freshers are also encouraged to apply.

We are hiring a motivated Customer Support & Tech Executive who wants to build a long-term career in sales and marketing.

This role starts with customer support, follow-up, and technical assistance, with a clear pathway into sales, CRM, and marketing responsibilities.

If you are reliable, disciplined, and want to grow into a commercial role, this is a strong opportunity.

Key Responsibilities

• Handle customer support queries (chat, email, WhatsApp)

• Respond quickly and professionally to customer issues

• Assist with basic technical and WordPress-related queries

• Follow up with leads, customers, and lapsed users

• Update and maintain CRM systems

• Support outreach and re-engagement campaigns

• Learn sales processes, follow-up strategies, and conversion techniques

• Work closely with the team to improve customer experience

Requirements

• Experience in customer support, BPO, call center, or similar roles

• Strong communication skills and confidence handling customers

• Good English (written and spoken)

• Comfortable using computers, CRM systems, and basic tools

• Reliable, organised, and able to follow process

• Willing to learn sales, marketing, and CRM systems

• Positive attitude and strong work ethic

What We Offer

• Work From Home

• 5-Day Work Week

• Immediate Interview Process

• 90-Day Salary Review

• Extra Paid Day Off for Full KPI Month

• Clear pathway into Sales & Marketing roles

• Training and hands-on experience