Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Closet Social Ltd (A concern of Masco Group)

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Retail Store, Boutique/ Fashion

• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Retail Store, Boutique/ Fashion

• Minimum 1–2 years of experience in Customer Support, Call Center, or related field.

• Experience in e-commerce or fashion retail will be preferred.

• Educational background in Business, Marketing, or relevant discipline.

• Strong communication skills in Bangla and English.

• Good typing and computer skills.

• Ability to handle customers professionally and calmly.

• Familiarity with Facebook, Instagram, email handling, and messaging platforms.

• Responsible, punctual, and team-oriented mindset.

• Confirm customer orders through phone calls and messages.

• Follow up on pending and dispatched orders to ensure timely delivery.

• Handle and respond to customer queries via phone, email, and social media.

• Manage inbox and comment queries on Facebook, Instagram, and other platforms.

• Maintain accurate records of customer communications and resolutions.

• Coordinate with logistics and e-commerce teams for order updates and issue resolution.

• Ensure a professional, helpful, and positive tone in all customer interactions.

• Provide after-sales support and ensure high customer satisfaction.

• Escalate complex issues to the concerned team when necessary.

• Support overall customer service operations as required.

Closet Social Limited, a concern of Masco Group, operates internationally renowned fashion brands in Bangladesh through official franchise partnerships, including MARIA.B, Sapphire, and Sana Safinaz.

We are looking for a responsible, customer-focused, and professional Customer Support Executive who can ensure excellent customer experience through effective communication and support.