Customer Service & Social Media Manager Agent
Job Description
Title: Customer Service & Social Media Manager Agent
Company Name: BoiFerry Ltd.
Vacancy: 10
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Care, Customer Support/ Client Service, Sales target, Customer Service
Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care
∎ The applicants should have experience in the following business area(s):
Call Center, E-commerce
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Will have to attend inbound and outbound calls, messages, Facebook comments, emails, etc. from customers who want to know about our Product/services.
∎ Must fulfil the responsibilities immediately and accurately and Report time to time to the team leader. Asking for help responsively from higher authority to solve complicated issues.
∎ Understanding and/or Identifying customers' enquiries, requests, needs, and complaints to provide the simplest and the best solutions to customers.
∎ Respond to customer inquiries via Mobile, Email, What's up, online messages and over the phone.
∎ Instant customer Special requirement Analyze and report on customer's requirement and inform to higher authority.
∎ Provide customers with the best-in-class customer service, Provide products information & Taking sales order from the customer.
∎ Maintain a good relationship with existing customers.
∎ Must be loyal to the company and willingness to take any challenge & Any other task assigned by Management
Additional Requirements:
∎ Age at least 20 years
∎ Both males and females are allowed to apply
∎ Typing Speed : 30 word per mint Both (Bangla & English)
∎ Both males and females are allowed to apply
∎ Should be interactive, with excellent presence of mind.
∎ Customer focused and service oriented.
∎ Sound Knowledge in computer operation including MS Office, MS Word, MS Excel, PowerPoint.
Salary: Tk. 10000 - 12000 (Monthly)
Compensation & Other Benefits:
∎ Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Both males and females are allowed to apply
∎ Should be interactive, with excellent presence of mind.
∎ Customer focused and service oriented.
∎ Sound Knowledge in computer operation including MS Office, MS Word, MS Excel, PowerPoint.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Dec 2021
Company Information:
∎ 4 Dec 2021
∎ BoiFerry Ltd.
∎ Address : House: 11 (1st Floor), Road:3, Block:H, Bansree, Rampura, Dhaka-1219
∎ Web : boiferry.com
∎ Business : Online Book Buying and reading Platform.
Category: Media/Advertisement/Event Mgt.
: Please email your CV with Cover letter and mention your designation on subject line.
Source: bdjobs.com
Deadline Expired on 15th Dec 2021
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