Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: The British Council

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Graduation or Equivalent. Customer Service Professional Qualification and Relevant qualification or training undertaken in sale would be desirable

Experience Requirements:
∎ At least 2 year(s)

Job Context:
∎ Payband: PB4 Local contract
∎ Department: Customer Service
∎ Contract type: Indefinite (locally appointed)

Additional Requirements:
∎ At least 2-years of providing customer services (face to face, call centre) and/or sales experience preferably in the fast-pacing services industry
∎ Good written and oral language skills.
∎ Familiarity with the departmental procedures, policies, guidelines, and SLAs.
∎ Thorough understanding of marketing and negotiating techniques
∎ Fast learner and passion for customer service and sales
∎ Self-motivated with a results-driven approach
∎ Knowledge of British Council products and services, Experience of multi-national or international work environment, education or hospitality industry and knowledge of Customer Relationship Management System are desirable
∎ Legal right to work in Bangladesh
∎ English at Proficiency Level B2
∎ Applicants should be Bangladeshi passport holder or legally entitled to work in Bangladesh
∎ All necessary background checks as per the British Council Pre-Appointment Screening policy along with medical check-up will need to be completed successfully prior to signing the final employment contract
∎ To be considered for this job, you must already have the right to live and work in Bangladesh. Please be aware that for this role, we are not able to sponsor working visa.

Salary:
∎ Attractive salary and benefits will be offered to the deserving candidate

Compensation & Other Benefits:
∎ An inclusive and engaging work environment encouraging cross-team collaboration and building connections with colleagues from different disciplines around the world
∎ Flexible working opportunities to support employee aspirations, personal activities and pursuits
∎ A learning environment with plenty of opportunities to develop skills and knowledge
∎ Experience of working in an international organisation which fosters work-life balance and commitment to smart working

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 May 2022

Company Information:
∎ 3 May 2022
∎ The British Council
∎ Business : The British Council is the UK`s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with - changing lives by creating opportunities, building connections and engendering trust.

Category: NGO/Development

: Only shortlisted applicants will be contacted and called for interview. We will only shortlist applications submitted on a British Council application form submitted electronically through our careers portal. Any hard copies of the application and incomplete application in the portal will not be accepted.