Customer Service Manager

Job Description

Title: Customer Service Manager

Company Name: Bardown Sports Inc

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 65000 - 85000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Garments

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Garments

Position Overview:

As the Customer Service Manager, you'll be essential in delivering outstanding experiences to our hockey-loving community. You'll provide prompt, professional, and accurate support through multiple channels.

Key Responsibilities:

● Check in with Sales Reps and colleagues for daily tasks

● Be readily available for E-mail, Phone calls, and Meetings.

● Facilitate processing orders and inventory

● Manage order tracking and follow-ups

● Manage online stores and analysis reports

● Handle external communication to support Sales Reps

● Improve customer service experience, create engaged customers and facilitate organic growth

● Take ownership of customers issues and follow problems through to resolution

● Develop service procedures, policies and standards

● Create and Manage KPIs

● Mentor and develop customer service and sales agents and nurture an environment where they can excel through encouragement and empowerment

● Adhere to and manage the approved budget

● Maintain an orderly workflow according to priorities

Qualifications:

● At least 5 years of experience in customer service, preferably in a retail or e-commerce setting.

● Strong communication and interpersonal skills, with the ability to build rapport with customers and effectively resolve conflicts.

● Excellent written and verbal communication skills in English.

● Proficient in Microsoft Office Suite (Word, Excel, Outlook).

● Strong problem-solving and analytical skills.

● Ability to work independently while maintaining a collaborative approach.

Skills:

● Strong analytical skills with a keen eye for detail and accuracy.

● Excellent organizational and time-management skills.

● Strong communication skills with the ability to present complex data clearly.

Benefits:

● Inclusive Environment: A commitment to diversity and inclusion, fostering a workplace where all employees feel valued and respected.

● Opportunities for Feedback: Regular check-ins and surveys to gather employee feedback and implement changes based on their input.

● Opportunity to work in a fast-paced and dynamic environment.

● Play a role in the continued growth of a leading hockey apparel brand.

● Permanent Work from Home set up