Experience
- At least 1 year
- The applicants should have experience in the following business area(s): Call Center, E-commerce
- Freshers are also encouraged to apply.
Education
- Bachelor/Honors
Requirements
- At least 1 year
- The applicants should have experience in the following business area(s): Call Center, E-commerce
- Freshers are also encouraged to apply.
Skills Required
Additional Requirements
- Age 18 to 32 years
- Excellent communication and interpersonal skills.
- Strong command of both Bengali and English, especially in written communication.
- Basic computer literacy and proficiency in MS Office / Google Workspace.
- Comfortable working with Facebook Messenger, WhatsApp, and other digital communication platforms.
- Strong attention to detail with good order and data management skills.
Responsibilities & Context
Duty Time: 8 hours & 1 hour break.
Roster Basis Duty - 8 hours & 1 hour break.
Male: Day/Night shift (Based on roster)
Female: Day shift only (Duty time based on roster)
Handle customer queries and provide prompt, professional support through Facebook Messenger, phone calls and other communication channels.
Communicate with customers regarding products, prices, availability, delivery, payment, return/exchange policies, and order-related queries.
Receive, process, verify, and manage customer orders accurately through the company’s order management system.
Coordinate with the delivery/logistics team to ensure timely and accurate parcel delivery.
Monitor order status, delivery updates, failed deliveries, returns, exchanges, and customer complaints, and take necessary actions accordingly.
Maintain accurate customer and order information in the company’s software/system and update records whenever required.
Coordinate with internal teams such as Sales, Operations, Inventory, and Delivery to resolve customer and order-related issues.
Follow up on pending, cancelled, returned, or undelivered orders and ensure proper resolution.
Perform other customer service and operational tasks assigned by the management.
Job Other Benifits
- Salary Review: Yearly
- Festival Bonus: 2
Snacks & coffee will be provided by the Office.