Call Center Executive - International

• 2 to 6 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies

• HSC
• Bachelor of Social Science (Pass)
• Master of Professional Marketing (MPM)

• 2 to 6 years
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies

• Age 18 to 32 years

• Strong communication (spoken & written)
• Active listening
• Patience and empathy
• Problem-solving ability
• Basic computer/CRM skills

Teamwork and Professional Standards

• Employees in both positions will be expected to communicate respectfully, maintain accurate records, follow company policies and participate in relevant training and feedback sessions.

Job Context

Square Express Ltd., an international courier, cargo and logistics service provider, is seeking enthusiastic and responsible individuals for its Customer Service and Field Sales teams.

Call Center Executives will handle customer inquiries, provide service information, assist with shipment-related concerns and maintain a positive customer experience.

Field Sales Executives will identify business opportunities, visit prospective clients, promote the company’s courier and cargo services and develop long-term customer relationships.

Key Responsibilities

• Handle incoming calls, emails, online chats and social media inquiries politely and professionally.

• Provide accurate information about international courier services, shipment booking, tracking and delivery procedures.

• Make outbound calls for customer follow-ups, service inquiries and booking assistance.

• Receive customer complaints, identify concerns and coordinate with the relevant departments for resolution.

• Follow up on pending inquiries and shipment-related issues, keeping customers informed of available updates.

• Maintain accurate records of customer details, inquiries, bookings and communication history.

• Identify customer needs and refer potential business inquiries to the Sales team.

• Maintain confidentiality of customer and shipment information.

• Follow company communication guidelines and customer service standards.

• Coordinate with the Operations and Sales teams to support a smooth customer experience.