Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Jompesh

Vacancy: 1

Age: 22 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center, Delivery Services Startup, Food (Packaged)

• Bachelor/Honors
• Higher Secondary

• At least 1 year
• The applicants should have experience in the following business area(s): Call Center, Delivery Services Startup, Food (Packaged)

• Age 22 to 35 years

We are hiring one Customer Service Executive to handle all customer calls for both Jompesh and Lal Jhal. You will be the voice of both brands: confirming orders, solving delivery problems with Pathao, and collecting customer feedback that helps our marketing.

Key responsibilities

1. Manage all customer calls

• Receive and return calls from customers of both brands: product questions, prices, order status, complaints.

• Answer politely and clearly; solve the problem on the call where possible, or pass it to the right person and call the customer back.

• Return every missed call the same day.

2. Order confirmation calls

• Call each new customer to confirm the order: name, phone, full address, products, quantity and total amount.

• Correct wrong or incomplete details in the order system before the order is sent for delivery.

• Flag suspicious, fake or duplicate orders, and note when a customer asks for a later delivery date.

3. courier related calls

• Handle calls from courier riders and hubs: customer not reachable, address problem, delivery reschedule.

• Follow up with customers on failed, delayed or returned deliveries and try to save the order.

• Track orders that are stuck or on hold and push them to completion.

4. Marketing and customer feedback calls

• Call customers after delivery to collect feedback on product quality, taste, packaging and delivery.

• Call past customers to inform them of new products and offers, and encourage repeat orders.

• Share a short weekly summary of common complaints, requests and feedback with the management.

5. Record keeping

• Log every call outcome (confirmed, cancelled, rescheduled, complaint, feedback) in our order system.

• Keep customer information accurate and confidential.

Requirements

• Minimum HSC; graduates preferred.

• Clear, polite spoken Bangla and a friendly phone manner.

• Patience with angry or confused customers, and the ability to stay calm.

• Basic smartphone and computer skills: WhatsApp, Google Sheets or similar, typing in Bangla and English.

• Organised and reliable: follows up on every call and keeps accurate records.

Preferred

• 1 year or more in a call centre, customer service or e-commerce role.

• Familiarity with Pathao or other courier services, and with online order processes.

• Interest in food products and talking to people.

Working hours, salary and how to apply

• Office time: 11:00 AM – 8:00 PM, 6 days a week.

• Holiday: 1 day off every week (day fixed with the management).

• Location: Mirpur, Dhaka

• Salary: Negotiable based on experience.

• Benefits: mobile/call allowance for work calls; festival bonus as per company policy.

• T/A,Mobile bill,Performance bonus
• Festival Bonus: 2