Customer Service (CS) – Marketing
Job Description
Title: Customer Service (CS) – Marketing
Company Name: TALHA GROUP (A strategic alliance with Noman Group)
Vacancy: 03
Age: 25 to 35 years
Job Location: Dhaka (GULSHAN 2)
Salary: Negotiable
Experience:
- 5 to 10 years
- The applicants should have experience in the following business area(s): Garments, Textile, Garments Accessories
Published: 2025-09-29
Application Deadline: 2025-10-29
Education:
Education & Background: Bachelor’s degree (any discipline; sometimes preference for Marketing, Business, Management).
Some experience (typically 5‐10 years or more) in customer service, sales support, or related role within garments or accessories industry.
Technical & Computer Skills: Proficiency in MS Office (especially Excel); email communication. Experience using ERP or order management systems.
Language & Communication: Good command of spoken and written English & Bangla. Good interpersonal skills, ability to communicate with customers & internal teams.
Personal Attributes: Proactive, self‐motivated, able to work under pressure. Able to multitask and priorities. Patient, with good negotiation capacity.
Other Preferences: Knowledge of garments accessories (materials, trims, specs, buyers’ requirements) is a big plus. Being aware of delivery/production lead times, shipping documentation, import/export norms may be required. Sometimes willingness to visit customers or factories for resolving issues.
Requirements:
- 5 to 10 years
- The applicants should have experience in the following business area(s): Garments, Textile, Garments Accessories
Skills Required:
Additional Requirements:
- Age 25 to 35 years
Responsibilities & Context:
Order Management & Processing
Receive purchase orders (POs), check for completeness (specs, quantity, delivery date).
Input orders into ERP / order‐management system.
Prepare and send Pro Forma Invoices (PIs), layouts, artworks etc. to customer for approval.
Follow up internal departments (design, production, planning) for status & updates.
Communication with Customers
Respond to customer inquiries (emails, phone) in timely manner.
Provide information about order status, lead times, delivery schedules.
Handle customer complaints: clarify issue, propose solutions, coordinate resolution
Documentation & Records
Keep records of customer interactions, complaints, status updates.
Maintain customer accounts (contact info, credit status, order history).
Quality & Delivery Assurance
Ensure the correct documents (shipping, customs, quality certificates etc.) are provided.
Monitor and update on OTIF (On Time In Full) / OTD (On Time Delivery) issues. Escalate when needed.
Cross‐department Coordination
Liaise with production, planning, quality, commercial, shipping departments to ensure smooth flow.
Inform regarding any production or delivery hold-ups.
Customer Relationship & Feedback
Maintain and build long‐term relationships with customers.
Collect customer feedback, identify improvement areas.
Reporting
Prepare daily/weekly/monthly reports: pending orders, delayed deliveries, customer complaints, order fulfilment vs target.
Track KPIs such as order lead time, issue resolution time.
Other tasks
Sometimes visit clients (for issues or relationship building).
Ensure compliance with internal SOPs, quality standards.
Job Other Benifits:
- T/A,Mobile bill
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Pick & Drop
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Garments/Textile
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.52% |
| University of Dhaka | 3.46% |
| North South University | 3.03% |
| 2.60% | |
| Uttara University | 2.16% |
| Northern University Bangladesh | 2.16% |
| Southeast University | 1.73% |
| East West University | 1.73% |
| Asian University of Bangladesh | 1.73% |
| University of South Asia | 1.73% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 48.05% |
| 31-35 | 44.59% |
| 36-40 | 3.46% |
| 40+ | 2.16% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 8.66% |
| 20K-30K | 21.21% |
| 30K-40K | 32.90% |
| 40K-50K | 17.32% |
| 50K+ | 19.91% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 7.36% |
| 0.1 - 1 years | 3.03% |
| 1.1 - 3 years | 6.49% |
| 3.1 - 5 years | 17.75% |
| 5+ years | 65.37% |
