Customer Service Agent (CSA/ Junior CSA)
Job Description
Title: Customer Service Agent (CSA/ Junior CSA)
Company Name: MAAS Travel & Tours Ltd.
Vacancy: 8
Age: Na
Job Location: Dhaka (Shahjalal Airport)
Salary: Negotiable
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Airline, Group of Companies, GSA
Published: 2024-07-03
Application Deadline: 2024-07-31
Education:
- Bachelor of Business Administration (BBA) in Marketing
- Master of Business Studies (MBS)
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Airline, Group of Companies, GSA
Skills Required:
Additional Requirements:
Responsibilities & Context:
Job Context:
MAAS Travel and Tours Ltd is one of the largest Airline Representation companies in Bangladesh currently represent the Air India, Vistara Airlines, Air India Express, Ethiopian Airlines as GSA. We are looking for competent, deserving candidates to manage the operation of the Airlines we currently represent. The candidate should be able to manage and grow sales within Bangladesh by building strong relationships with key accounts, identifying new business opportunities, and achieving revenue targets.
Job Responsibilities:
- Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
- Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
- Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Job Other Benifits:
- Mobile bill,Provident fund
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 11.08% |
| University of Dhaka | 2.87% |
| Southeast University | 1.88% |
| North South University | 1.58% |
| Stamford University Bangladesh | 1.48% |
| Daffodil International University (DIU) | 1.48% |
| Tejgaon College | 1.48% |
| American International University Bangladesh (AIUB) | 1.38% |
| Green University of Bangladesh | 1.29% |
| Jahangirnagar University | 1.19% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 60.04% |
| 31-35 | 27.30% |
| 36-40 | 8.31% |
| 40+ | 3.36% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 28.39% |
| 20K-30K | 48.47% |
| 30K-40K | 17.61% |
| 40K-50K | 3.86% |
| 50K+ | 1.68% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 11.08% |
| 0.1 - 1 years | 9.20% |
| 1.1 - 3 years | 25.12% |
| 3.1 - 5 years | 20.87% |
| 5+ years | 33.73% |
