Customer Management Executive (International Clients)

Job Description

Title: Customer Management Executive (International Clients)

Company Name: Betafore

Vacancy: 1

Age: 22 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, E-commerce

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, E-commerce

• Age 22 to 35 years
• Only Female

Key Responsibilities

Client Success & Relationship Management

• Serve as the primary point of contact for assigned client accounts.

• Client hunt, successfully onboarding new client, and sourcing potential client data.

• Build and maintain long-term professional relationships with clients.

• Develop a strong understanding of each client's business goals, priorities, and operational requirements.

• Conduct regular client follow-ups and relationship-building activities.

• Anticipate potential concerns and proactively address risks before they escalate.

• Ensure a consistently positive client experience throughout the engagement lifecycle.

Customer Support & Issue Resolution

• Respond to client inquiries, requests, and concerns in a timely and professional manner.

• Take ownership of issues from identification through final resolution.

• Manage escalations and communicate effectively during critical situations.

• Coordinate with internal departments to resolve operational, technical, and service-related issues.

• Maintain accurate records of client communications, action items, and resolutions.

Client Meetings & Communication

• Lead onboarding and client orientation sessions.

• Conduct regular client meetings via Zoom, Google Meet, or Microsoft Teams.

• Prepare meeting agendas, summaries, and follow-up action plans.

• Present service updates, project progress, and improvement recommendations.

• Ensure commitments made to clients are completed within agreed timelines.

Responsibilities include:

• Translating client requests into actionable internal tasks.

• Coordinating deliverables across departments.

• Monitoring project progress and follow-up activities.

• Ensuring alignment between client expectations and internal execution.

Client Retention & Growth

• Monitor client satisfaction and account health.

• Identify recurring challenges and recommend improvements.

• Support client retention initiatives.

• Identify opportunities to increase client value and strengthen relationships.

• Help improve service processes and customer experience standards.

• Contribute to long-term account growth and stability.

Required Qualifications

• Bachelor's degree in Business, Marketing, Management, Communications, IT, or a related field. Master’s will added value.

• Minimum 2 years of experience in one or more of the following:

  • Customer Success

  • Client Success

  • Digital Marketing

  • Client Servicing

  • Customer Support

  • BPO / ITES

  • SaaS

  • Digital Agency Operations

  • IT Services

  • E-commerce

  • Social Media Management

• Excellent spoken and written English communication skills.

• Experience handling multiple client accounts simultaneously.

• Strong organizational and problem-solving abilities.

• Ability to manage priorities in a fast-paced environment.

• Proficiency in business communication and professional reporting.

Strongly Preferred Experience

Candidates with experience supporting clients from: United States, United Kingdom, Australia.

will receive preference.

Industry experience in the following sectors will be highly advantageous:

• Digital Marketing

• Restaurants

• Food Retail

• Hospitality

• Hotels

• Retail

• E-commerce

Technology & Tools

Experience with any of the following will be considered an advantage:

• Microsoft Teams

• Quickbooks

• Zoom

• Google Workspace

• ClickUp

• Trello

• Shopify

• WooCommerce

• AI Productivity Tools (ChatGPT, Microsoft Copilot, Claude etc.)

Communication Requirements

The successful candidate must be able to:

• Conduct client meetings independently in English.

• Write professional emails and reports.

• Communicate confidently with business owners and decision-makers.

• Prepare meeting notes, client updates, and action plans.

• Manage sensitive discussions professionally and diplomatically.

An English communication assessment may be conducted during the recruitment process.

Working Hours

• Standard office hours 10:00 am to 06:00 pm with flexibility for international client meetings when required.

• Occasional communication outside local business hours may be necessary based on client time zones.

• Ability to handle urgent client escalations when needed.

• Mobile bill,Weekly 2 holidays
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

As per Company policy.