Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: BOHO Initiatives Limited

Vacancy: 01

Age: 24 to 32 years

Job Location: Cox`s Bazar (Cox's Bazar Sadar)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Boutique/ Fashion, Furniture, Handicraft, Healthcare/Lifestyle product, Jute Goods/ Jute Yarn, Online Retail Startup, Pottery
• Freshers are also encouraged to apply.

Published: 2026-10-17

Application Deadline: 2026-10-27

Education:

• Bachelor/Honors

Requirements:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Boutique/ Fashion, Furniture, Handicraft, Healthcare/Lifestyle product, Jute Goods/ Jute Yarn, Online Retail Startup, Pottery
• Freshers are also encouraged to apply.

Skills Required: Computer Literacy, Creative and innovative, Creative Design, Customer Care, Customer Relationship, Customer Support, Customer Support through Phone, E-Commerce products, Key Account Management

Additional Requirements:

• Age 24 to 32 years

• Excellent written and verbal communication skills in both Bangla and English.

• Professional telephone etiquette and strong interpersonal skills.

• Good command of Facebook, Instagram, WhatsApp Business, email and other digital communication channels.

• Strong organizational skills and the ability to manage multiple inquiries and follow-ups simultaneously.

• Proficiency in MS Excel, Google Sheets and basic documentation tools.

• A customer-first mindset with patience, empathy, accountability and problem-solving ability.

• Genuine interest in art, design, handcrafted products, sustainable living and contemporary lifestyle aesthetics.

• Ability to work collaboratively with creative and operational teams in a fast-paced environment.

• Professional appearance, punctuality and a responsible approach to work.

Responsibilities & Context:

Customer Relationship & Experience

• Maintain positive, professional and personalized relationships with customers across online and offline channels.
• Deliver a consistent, premium customer experience that reflects BOHO’s brand identity, values and service standards.
• Assist customers in exploring collections, understanding product details, checking availability, selecting suitable products and placing orders.
• Provide accurate information regarding pricing, product specifications, customization options, delivery timelines, payment procedures and after-sales support.
• Handle customer inquiries, complaints, feedback and service-related concerns with patience, empathy and professionalism.
• Follow up with customers to ensure their concerns are resolved and their overall experience meets expectations.

Online Communication & Community Management

• Monitor and manage customer messages, comments, inquiries and reviews across Facebook, Instagram, WhatsApp Business, the website and other official communication channels.
• Respond promptly, politely and accurately in accordance with BOHO’s brand voice and customer service guidelines.
• Moderate comments and conversations while maintaining a positive, respectful and engaging online community.
• Identify potential sales opportunities from customer inquiries and coordinate with the sales team to facilitate conversions.
• Maintain proper records of customer inquiries, follow-ups, complaints and resolutions.
• Escalate sensitive, urgent or unresolved issues to the appropriate team member.

Customer Calls & Order Coordination

• Receive and respond to incoming customer phone calls and provide clear, helpful information.
• Follow up on pending inquiries, confirmed orders, delivery updates, payment confirmations and customer concerns.
• Coordinate with sales, production, inventory and logistics teams to provide accurate updates on order status and delivery schedules.
• Communicate delays, product availability issues or changes in delivery timelines professionally and proactively.
• Ensure customer commitments are communicated clearly and followed through by the relevant teams.

Creative Team & Internal Coordination

• Coordinate with BOHO’s creative, production, sales and operations teams to resolve customer inquiries and service-related issues.
• Understand BOHO’s product collections, materials, craftsmanship, dimensions, finishes, care instructions and customization possibilities.
• Communicate customer requirements accurately to the relevant teams, especially for customized products, bulk orders and special requests.
• Assist customers in exploring product combinations, styling possibilities and suitable options based on their needs.
• Ensure customer feedback, product concerns and recurring inquiries are communicated internally to improve products and services.

Key Account Management & Corporate Relationships

• Build and maintain relationships with architects, interior designers, real estate professionals, restaurants, hospitality businesses, corporate clients and other key accounts.
• Manage incoming corporate inquiries, quotations, product proposals, sample requests and follow-up communications.
• Coordinate with the relevant teams to prepare product selections, customized proposals and quotations for corporate and bulk orders.
• Maintain an organized database of key accounts, business contacts, inquiries, opportunities and follow-up schedules.
• Identify opportunities for repeat purchases, corporate gifting, interior styling projects and long-term business partnerships.
• Ensure timely communication and professional relationship management throughout the customer journey.

Customer Feedback & Service Improvement

• Collect and document customer feedback, complaints, suggestions and product reviews.
• Identify recurring customer concerns and recommend practical improvements to management.
• Maintain customer service records and prepare regular reports on inquiries, response times, unresolved issues and customer satisfaction.
• Follow established customer service SOPs and help improve internal communication and service delivery processes.

• Protect customer information and maintain confidentiality in all communications and records.

Job Other Benifits:

• Mobile bill,Performance bonus,Over time allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2

* Opportunity to grow within an emerging sustainable lifestyle brand.

* Exposure to creative industries, artisanal products, premium customer relationships and corporate partnerships.

* Supportive, collaborative and creative working environment.

* Opportunities for professional development and career progression based on performance.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

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