Customer Care & Billing Officer

Job Description

Title: Customer Care & Billing Officer

Company Name: Ekagra Health

Vacancy: 01

Age: At least 24 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Clinic, Healthcare Startup, Medical College

Published: 2026-10-17

Application Deadline: 2026-11-16

Education:

• Bachelor/Honors

• Candidates with a background in Business Administration, Accounting, Finance, Management, or related disciplines will be preferred.

Requirements:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Clinic, Healthcare Startup, Medical College

Skills Required: Appointment Scheduling, Cash Management, Customer Service, Front Desk Management, Hospital Billing, Hospital customer service, Hospital Management, Patient Counseling, Patient Management, Strong Written and Verbal Communication Skills

Additional Requirements:

• Age At least 24 years

• Strong communication and interpersonal skills in Bangla, with working proficiency in English.

• Good knowledge of MS Excel, MS Word, and basic computer operations.

• Experience using Hospital Management Software (HMS), Billing Systems, or CRM software will be an advantage.

• Ability to handle cash transactions, digital payments, billing records, and daily financial reconciliation accurately.

• Professional appearance, positive attitude, and patient-focused communication skills.

• Ability to manage multiple responsibilities in a busy hospital environment.

• Strong problem-solving abilities and attention to detail.

• Ability to maintain patient confidentiality and professional ethics.

• Willingness to work roster-based shifts, including weekends and public holidays when required.

Responsibilities & Context:

Customer Care & Front Desk Management

• Welcome patients and visitors professionally and provide necessary assistance.
• Manage patient reception, registration, and front desk activities.
• Respond to patient inquiries regarding hospital services, consultation fees, appointments, and treatment procedures.
• Provide accurate information about available healthcare services and hospital facilities.
• Handle patient concerns and complaints professionally and escalate unresolved matters to the appropriate department.
• Maintain a supportive, respectful, and patient-friendly environment.

Appointment & Patient Coordination

• Schedule, confirm, reschedule, and manage patient appointments.
• Coordinate with doctors, nurses, and relevant departments to facilitate smooth patient services.
• Maintain accurate appointment records and patient registration information.
• Communicate appointment schedules, consultation availability, and necessary instructions to patients.
• Support patient follow-up communication according to hospital procedures.
• Assist in managing patient flow and reducing unnecessary waiting time.

Billing & Payment Collection

• Prepare accurate bills and invoices for consultation, diagnostic tests, procedures, therapies, and other hospital services.
• Collect payments through approved methods, including cash, cards, mobile financial services, and bank transfers.
• Ensure proper billing entries and accurate payment documentation.
• Verify service charges, discounts, and payment adjustments according to approved hospital policies.
• Issue official payment receipts and maintain transaction records.
• Explain bills and payment-related information clearly to patients and attendants.
• Coordinate with clinical departments to ensure that provided services are billed correctly.

Cash Management & Daily Reconciliation

• Maintain accurate records of daily cash collections and digital transactions.
• Prepare daily billing summaries and payment collection reports.
• Reconcile cash, card, and mobile banking transactions with billing records.
• Identify and promptly report billing discrepancies or payment-related issues.
• Submit daily collection statements and relevant documents to the Accounts Department.
• Ensure proper handling and safeguarding of collected payments.
• Process refunds or billing adjustments only with appropriate authorization.

Patient Relationship & Communication

• Maintain professional communication with patients and their family members.
• Respond to inquiries received through phone calls, WhatsApp, Messenger, and other designated communication channels as assigned.
• Provide accurate information about hospital services and appointment procedures.
• Coordinate with the Call Center and relevant departments to ensure timely responses.
• Support follow-up communication and patient service coordination.
• Maintain patient satisfaction through courteous, clear, and responsible communication.

Hospital Software & Data Management

• Enter and update patient information in the Hospital Management System (HMS) or designated software.
• Maintain accurate patient registration, appointment, and billing records.
• Ensure proper documentation of financial transactions and service details.
• Prepare daily, weekly, and monthly reports as required.
• Protect confidential patient and financial information.
• Maintain accuracy and consistency in data entry and recordkeeping.

Administrative & Departmental Coordination

• Coordinate with medical, nursing, accounts, and administrative departments.
• Assist in maintaining smooth front desk and billing operations.
• Support the implementation of hospital service standards and operational procedures.
• Report operational issues and patient service concerns to the supervisor.
• Perform other relevant duties assigned by hospital management.

Job Other Benifits:

• Professional training and skill development opportunities.

• Opportunity to work in a specialized healthcare environment.

• Other benefits as per hospital policy.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: